Schoolhouse Showroom - Portland, Oregon

Ida L.

I purchased a shower curtain from Schoolhouse recently. While I was hanging this shower curtain up, I noticed it had 11 holes instead of 12 and excess fabric on one side where I assumed the 12th hole should go. I reached out to Schoolhouse about the defective item and they assured me the shower curtain was meant to have 11 holes. I’m still confused why they would sell a shower curtain with 11 holes and then also sell a pack of 12 shower curtain hooks. I’m confused what this excess fabric is meant for. Customer service has been extremely slow to respond - on top of that they told me I could pay $15 to return the item and wait for it to get back in stock, after assuring me the item I received is meant to be this way? I’m disappointed with my experience and this product appears to be defective.

elliot Y.

Schoolhouse Electric refused to cover a manufacturer defect on a lamp despite the product being under warranty. They told me that "PAINT IS NOT COVERED BY THE WARRANTY." There is no mention of that on their website.

Edit:
500 impressions later on this review. Very happy to see the amount of potential customers that saw my review. Thankfully my product is still under warranty until November 2024 so there is still time for Schoolhouse Electric to make it right.

Amy A.

I ordered a shower curtain about a month ago (Jan 3) and was told the warehouse had not been able to process it yet and that expected delivery was March 14th. Never had issues like this before. Very disappointed with a company I used to like a lot.

Alesha M.

Love their products, but their online customer experience is extremely poor. I reached out multiple times for order updates, and only received a response when I commented my issue on their Instagram publicly. Still, I got a vague response and not update on my items. These items aren't cheap!! At the end of it all, I finally received both products over a month after ordering. My main issue was their serious lack of communication and follow up. I am VERY hesitant to order from her again, even though they have beautiful products. I can find something like it elsewhere.

Kasmira S.

Wish I could discredit the other bad reviews but the experience was pretty lackluster. We ordered 2 nightstands during their 20% sale and waited excitingly for two weeks to receive a shipping confirmation. That never came and instead an email explaining our order was canceled due to over selling of the unit. All that was offered was a 10% code for the inconvenience. At the very least I would expect the same 20% off we made the purchase for. When emailing back to ask how this happened and why it took so long to get notice, I never got a response. The product we have bought previously has always been nice but this experience leaves a bad taste and makes me hesitate to purchase from them again.

Samuel B.

Sadly since they were purchased by Food 52 this company has gone steadily downhill. Customer service is terrible. As mentioned by other users their shipping cost is simply a money grab for an extra 10% AND they charge you restocking fees (one of the reasons I’m sure they closed the brick and mortar to the public so they couldn’t pick up or return anything) they don’t have a phone number and they are terrible at responding to emails. If I hadn’t known them before I would think they were a scam. I don’t usually leave negative reviews but maybe this amongst the many other reviews will lead to change. Hopeful but not expecting it. Until then they have lost mine and my clients’ business.

Maggie H.

I’m loathe to write this review for a company that’s been a long-time favorite, but the recent reviews are true. It’s been over 14 weeks since we ordered a couch that had a 4-week lead time. Every time we check in with customer service, we wait several days to a week for an answer. Each one of these check-ins has resulted in a missed date of completion that inevitably gets pushed back another month when we check in again after the last delivery date has been missed. We’ve been big Schoolhouse customers for over a decade, but quality and service have both seriously degraded since the company was sold. Even ordering small, in-stock items takes weeks now and shipping communication is really unclear (part of an order will come, no clarity about where the rest of the order is until you randomly receive it weeks later). The only good experience we’ve had with Schoolhouse in the last year or so is interacting with Deena in the warehouse, if you’re lucky enough to meet her!

Brianne B.

Wish I had read all these negative reviews before I ordered form their site. I have been waiting over a month for my order to be shipped out. I have emailed them several times and only once received a response saying they would look into it and get back to me. Weeks later and no response. I love their aesthetic but will never order from them again.