Marquis Hot Tubs - Beaverton - Beaverton, Oregon

Stephany W.

I want to bring attention to a major concern regarding the Marquis Hot Tub store in Beaverton. I initially called a few weeks ago due to my hot tub making a loud noise. According to Marquis Spa, our hot tub was under warranty for equipment and plumbing. When I called the store, I mentioned the warranty and asked for someone to come out. They immediately scheduled me without further questions or comments regarding this repair. Dustin came to our home on the scheduled day and spent less than 5 minutes looking at the hot tub and said everything was fine. I called the following day and spoke to Tony Vega (Antonia Morales) and let her know that Dustin came out, spent less than five minutes looking at the hot tub and it was still making a noise but even worse now. She immediately scheduled me to have John come over. I sent her videos of the hot tub (she also never mentioned further comments regarding repair). John came out, as scheduled, and said that the plumbing was vibrating on the motor so he had to adjust the plumbing and insulation. He then mentioned that he needed to take payment for the job. I explained to him that out of the multiple people I spoke to, no one mentioned a payment and I was under the impression this was covered by warranty. He said I would have to talk to Tony about it.
Tony called me today, August 27th. She asked me about my voicemail regarding the payment that was due. I explained to her that I was shocked that there was a charge due to the reasons mentioned above. She told me that I needed to pay over the phone. I explained to her that I was not comfortable paying as I never agreed to service charges or fees, as they were never mentioned beforehand. The conversation escalated to Tony stating that she would send someone over to my home immediately to undo the work that was done. When that was stated, I let her know how inappropriate that was and that it is trespassing to do so. She stated, "I can do what I want since you're not a paying customer" and continued to threaten to send someone to my home without my permission. I told her that I never even received a printed bill and I would not pay until I received something via mail. She told me she would lower the charge by taking off the service call and just charge me the hourly rate. I was very unhappy with her comments and told her that I was planning on reporting the business to the state of Oregon and BBB.I also explained to her that since the hot tub is under warranty, they could send the bill to Marquis Spa because the hot tub plumbing was the issue. She ended the call by telling me it was my responsibility to pay.
I shortly received an email after that with an invoice that had the full charges on there. Without me responding, I received another email stating that this local store is terminating our contact and that the charges are being written off.
While I am glad to have closure, I feel deeply concerned with the way she handled and approached this incident. If I knew what I know now, I would never have purchased a Marquis Spa and would have gone to another local spa store instead. So be aware that the warranty is not guaranteed and that there are hidden charges they might not tell you about when servicing your hot tub. It seems as other reviews have posted about similar experiences as well.

Kim S.

Beware ! If you purchase a Marquis Spa they will help you with service only until after your warranty is expired then they won't help you any more and they won't sell parts to other service companies so you can hire someone else to assist you. They force you to either pay high repair cost and have lengthy wait times while other companies struggle to get replacement parts or they try to sell you a new hot tub. I ordered parts from them for 3 customers tubs who hired my company to repair their Marquis Hot Tubs. The parts department processed my order and charged my credit card. She then called me back after trying to place the order with the factory and told me that they wouldn't sell parts to me and that she was refunding my payment. Marquis has also been bought out by another company and they are no longer a locally owned Oregon Business.

Richard M.

We. have had our rendezvous tub in for about 18 months and it has been a real joy - no problems at all. Tom Orr and his crew were courteous and professional in all related dealings to purchasing and delivery of the tub. They will be the only ones to maintain it in the future. I can recommend them without question.

Ted D.

About 4-5 years ago, we purchased a 5-person spa from Marquis after doing research and evaluation. As I remember, the price was fair and the quality & features were better than most.

While the team was good to work with during the sale, their team was outstanding when we needed service or advice later. As with most things, we experienced a couple of minor warranty needs and the Marquis team was eager to help. Warranty items were addressed quickly and without hassle or cost.

We highly recommend the hot tub and the team.

Kel M.

100% satisfied with our purchase 4 months ago. Customer service was professional and direct, and I never felt like they were trying to "sell" me on something. Wanted a small tub that was deep, and there weren't a lot of options for us, but after looking at Nordic, Arctic, Bullfrog and other brands, I could tell the quality of the Marquis Spirit tub we purchased was a definite step up. I love the cartridge system, and our water is sparkling clear and has been very gentle on my partner's sensitive skin. Well worth the money (and the wait)!!

Matt A. J.

Great Experience!

We purchased our first hot tub this year and originally went to another store to purchase chemicals. The other store sold us product we did not need and did not listen to our requests/concerns. We were referred us to Marquis Spa in Beaverton - what a great experience! They listened to what we needed and were able to use less chemicals overall. The customer service was excellent, polite and extremely knowledgeable. We will keep coming back and recommend to others!

Kristine C.

Honestly the best purchase I have ever made! Not only is their customer service top notch but the product itself is top quality. I have not had one problem with my hot tub and I purchased it almost 8 years ago. I buy my chemicals and have replaced the gaskets a couple times and that's it! I have a bad back and this has been the best thing for it. Van and all the guys are always so helpful especially in the beginning when you are learning to adjust your chemicals. If I have a question I can call and they walk me through it over the phone. Love love love my Marquis Spa!

Jason N.

We purchased our hot tub from Marquis in Beaverton in December of 2010. For eight years we have purchased supplies and contacted them with all kinds of questions about how to keep our hot tub in the best working order. The staff has always been helpful and friendly and knowledgeable over the phone and in person. Love this place. We will shop here for all our spa needs. And if we ever need to buy another hot tub, this is the only place we would go.