Sincere Home Decor - Santa Clara - Santa Clara, California

Angel D.

We purchased Omega kitchen cabinets from Sincere for our kitchen remodel and their price is very competitive. We've compared with a few stores and ultimately went with Sincere for their price and customer service. Bao Duong is our main contact at Sincere and he's the best - we can’t recommend him enough! He’s knowledgeable, friendly, patient, and not pushy. He always responds promptly whenever we email or call.

We first came to the store to look at the showroom and Bao happened to be the person that asked if we need any help. I already had a layout in mind so it’s great that I could just send him my ideas and preferences via email. Bao quickly followed up with the full design and quote within the same day. We revised and eventually finalized the design over the next few weeks both via email and in-person (we were not in a rush and I wanted some time to make sure I don’t have any other changes before we finalize the order). We also came to the store again to check out color samples and different cabinet options (e.g., trash pullout, corner swing-out, etc). Bao was very patient in answering all of our questions, walking us through renderings or different options, and gave great recommendations. He’s also detail-oriented and thorough which I really appreciate.

Here’s our cabinet details (+pictures attached):
- Brand: Omega
- Door Style: Benson
- Color: Desert
- Wood Species: Quartersawn Oak

Our cabinet delivery estimate turned out to be very accurate. No issues with the delivery itself but after we installed and inspected closer, there were a few small cosmetic defects (not Sincere’s fault). I reached out to Bao and he quickly arranged for replacements and repair work (some of the issues were small and not worth replacing the entire cabinet). Replacement items and repair work went well.

We also purchased a Kohler kitchen sink through Sincere. I’ve compared pricing from 2 of the nearest Kohler stores (including holiday discount) vs. Sincere and Sincere ended up being cheaper because they don’t charge shipping fee if you pick up from their store.

Overall, we’re super happy with our experience with Bao and Sincere and would not hesitate to recommend them to anyone! Other staffs were also very friendly whenever we came to the store (which is not always the case with other stores)!

Aeri K.

I had a fantastic experience working with Thinh. He is incredibly responsive and professional. You can receive comprehensive, one-stop service with him. Additionally, he designs with meticulous attention to detail. Sincere showroom is amazing. It organized well and nice. You can find all the things you need. they also have a good promotion!

I am eager to continue working with both this company and designer Thinh in the future!

LaCoby P.

I am doing a bathroom remodel and need finished materials. At my contractor's recommendation, I secured an appt with Bao Duong. He was very personable and the consummate professional whose knowledge re: products, finishes, installation considerations, etc... was extremely helpful and made the process easy and, dare I say, enjoyable. I secured vanities, shower heads, a linear drain, faucets, and other items vital to my project. Bao maintained consistent communication on availability, which was appreciated as it bested my experience with a few other vendors. I also found the pricing fair and reasonable as I price-checked many items to ensure I received a fair deal. I wholeheartedly recommend Sincere Home Decor due to the exceptional service provided by Bao. Thanks again, Bao!

Danny C.

I was introduced to Thinh by my contractor and he has made our home remodel project as smooth as it could possibly go. Prices are good and he is very responsive. It's been great working with Thinh and Sincrere Home Decor.

Jiabei L.

Had a great experience working with Bao for my kitchen/bathroom cabinet upgrade (to Omega). He is very responsive and works quickly. He never pushed us for making the order. When I told him that we were not 100% sure about the spec of the kitchen in March he asked us to wait until our contractor started working on the kitchen and confirmed all the spec (although there was no change to the design). We finally ordered the cabinets in May after comparing to many other brands and stores. They offered good price and service.
Looking forward to the delivery and installation of the cabinets and will update this review again.

THUAN-VU H.

Great services and nice quality products. I have been using Sincere Home Decor for my office since 2014. Their prices are very affordable but the products' qualities are very good. Yes, there were a couple hiccups at the beginning with the previous store manager but everything was taken care of smoothly after that. I came back at least six more times to buy more supplies for my office's expansion and remodeling. Their staff are all friendly and helpful. Bao Duong and Thinh are the ones directly helping me. They are very patient with me. I do not have any interior design or construction background but after working with them using a 3D simulation program, I feel more comfortable to design myself.
They also have a third party company who can handle the granite installation which is also very helpful. Ken is the gentleman in charge. Very professional and affordable service.
I will come back for sure in the future.

Ami N.

Good inventory, good price, exceptional customer service!
Bao Duong helped us with everything we need for our kitchen and bathrooms. He's very nice, patient and experienced. He thought of all the little things we might have missed and would have regretted later. He even followed up after our project is done and made sure we got everything we needed.
Highly recommend Bao and Sincere Home Decor!

Abhishek G.

I had good estimate and design experience with Sincere Home Decor. Thinh Nguyen and Bonnie spent good amount of time explaining us the materials, availability and cost/effect of our choices. We did not buy the cabinets from here, but that was because we like another pattern in another store