Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Provident Credit Union - Redwood Shores Community Branch

The Provident Credit Union's Redwood Shores Community Branch, located at 210 Redwood Shores Parkway, Redwood City, CA 94065, is a full-service financial institution committed to providing personalized service and competitive rates to its members. As a member-owned cooperative, Provident Credit Union prioritizes the financial health of its community.

Main Services

• Banking Services: Provident offers a wide range of banking services, including checking and savings accounts, money market accounts, and certificate of deposit (CD) accounts.
• Loan Services: The branch provides various loan options such as auto loans, mortgage loans, home equity loans, and personal loans to help members achieve their financial goals.
• Investment and Retirement Services: Provident offers investment and retirement planning services, including individual retirement accounts (IRAs), health savings accounts (HSAs), and education savings accounts (ESAs).
• Online and Mobile Banking: Members can enjoy convenient online and mobile banking services, including online transfers, bill payment, mobile deposit, and eStatements.
• Insurance Services: The branch offers various insurance options, such as auto, home, life, and disability insurance, to help members protect their assets.
• Financial Education and Consultation: Provident provides financial education resources and one-on-one financial consultations to help members make informed decisions about their finances.

Location and Access

The Redwood Shores Community Branch is situated in the heart of Redwood City, providing easy access to members from various neighborhoods, such as Emerald Hills, Redwood Shores, and San Carlos. The branch is conveniently located near Highway 101, making it easily accessible by car. Public transportation options nearby include the Caltrain Redwood City station and several SamTrans bus routes.

For those traveling by car, the branch offers ample parking spaces, including designated spaces for individuals with disabilities. The branch is also wheelchair accessible, with a ramp leading to the entrance.

Featured Characteristics

• Community-Focused: As a not-for-profit, member-owned cooperative, Provident Credit Union is dedicated to supporting the local community through financial education, affordable lending options, and community involvement.
• Personalized Service: The branch prides itself on providing personalized service to each member, with knowledgeable staff ready to assist with financial needs and goals.
• ATM Services: The branch has an on-site ATM for members' convenience, and Provident Credit Union is part of the CO-OP Shared Branch network, providing members access to over 5,000 shared branches and more than 30,000 surcharge-free ATMs nationwide.
• Business Services: In addition to personal banking services, the branch offers business banking solutions, including business checking accounts, business loans, and payroll services.

Practical Information

• Address: 210 Redwood Shores Parkway, Redwood City, CA 94065
• Phone: 650-591-7845
• Website: providentcu.org
• Hours:
  • Lobby: Monday - Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 6:00 PM
  • Drive-up: Monday - Friday: 8:00 AM - 6:00 PM
  • ATM: Available 24/7
• Cash Advance: The branch offers cash advance services for members with a Provident Credit Union Visa credit card.

Positive Aspects from Reviews

Many customer reviews highlighted the following positive aspects of the Provident Credit Union - Redwood Shores Community Branch:

• Exceptional Customer Service: Several members praised the friendly and knowledgeable staff, mentioning that they always receive personalized attention and helpful guidance.
• Convenient Location: The branch's location near Highway 101 and other major roads makes it easily accessible for members in the surrounding areas.
• Competitive Rates and Fees: Some members appreciate Provident's competitive interest rates and low or no-fee services compared to traditional banks.
• Community Involvement: Members have praised Provident for its community involvement and support, such as offering financial education resources and sponsoring local events.

While the overall average rating is 3.4/5, Provident Credit Union - Redwood Shores Community Branch strives to maintain a high level of customer satisfaction by addressing member concerns and continuously improving its services.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.