Green Valley Special Utility District - Marion, Texas

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 605 FM465, Marion, TX 78124, United States.
Phone: 8309142330.
Website: gvsud.org
Specialties: Water utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Credit cards.
Opinions: This company has 379 reviews on Google My Business.
Average opinion: 4.6/5.

📌 Location of Green Valley Special Utility District

Green Valley Special Utility District 605 FM465, Marion, TX 78124, United States

☎️8309142330

⏰ Open Hours of Green Valley Special Utility District

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

Introduction

The Green Valley Special Utility District, situated at 605 FM465, Marion, TX 78124, United States, is a vital service provider for the local community, ensuring a steady supply of clean water to its customers. With a commitment to exceptional service and customer satisfaction, Green Valley SUD has become a trusted name in the region's water utility landscape.

Main Services

Water Utility Services: Green Valley SUD's primary service is the provision of clean, safe, and reliable drinking water to residential, commercial, and industrial customers within its service area. This includes water treatment, distribution, and maintenance of the water infrastructure.
Billing and Payment Services: The utility offers convenient online payment options, as well as the ability to start or stop services, making it easy for customers to manage their accounts. They also provide detailed information on how to read and understand their bills.
Customer Service and Support: Green Valley SUD prides itself on its customer service, offering assistance with issues such as leak detection, freezing weather precautions, and addressing frequently asked questions. They also provide backflow prevention assemblies and customer service inspections to ensure the safety and integrity of the water system.

Location and Access

The Green Valley SUD office is located at 605 FM465, in the heart of Marion, Texas. The facility is easily accessible from major roads, including FM465 and US Highway 87. The area is well served by public transportation, with the Marion Transit Center located just a short distance away. For those driving, the utility provides ample parking, including a wheelchair-accessible car park.

Featured Characteristics

Wheelchair Accessibility: Green Valley SUD is committed to ensuring that its facilities are accessible to all customers. The office features a wheelchair-accessible entrance, making it easy for customers with mobility issues to access the building and its services.
Credit Card Payments: The utility accepts a range of payment methods, including credit cards, to make it convenient for customers to pay their bills.
Public Forums: Green Valley SUD regularly hosts public forums, such as the upcoming event on April 16th, to engage with the community, educate customers about water conservation, and address any concerns or questions customers may have.

Practical Information

For those looking to get in touch with Green Valley SUD, the utility can be reached by phone at 830-914-2330 or via their official website at gvsud.org. The office is open Monday through Friday, from 8:00 AM to 5:00 PM, excluding major holidays.

Positive Aspects from Customer Reviews

Green Valley SUD has received numerous positive reviews from its customers, with an average rating of 4.6/5 on Google My Business, indicating a high level of satisfaction with the utility's services. Some of the positive aspects mentioned in the reviews include:

Exceptional Customer Service: Many customers praised the utility's customer service, highlighting the helpfulness, kindness, and professionalism of the staff, such as Gina Cherry, who went above and beyond to assist customers with their queries.
Prompt and Efficient Service: Customers appreciated the prompt response times and efficient resolution of their issues, with technicians often addressing problems on the same day as the call.
Educational Resources: Green Valley SUD was commended for providing valuable resources and information on topics such as water conservation, leak detection, and protecting pipes during freezing weather.

👍 Reviews of Green Valley Special Utility District

Green Valley Special Utility District - Marion, Texas

geri H.

5/5

Gina Cherry with Green Valley SUD was so kind and helpful with my larger than usual bill. She was able to schedule a data check same day of call. The tech went out and checked my meter then called me to explain what he was seeing. It's amazing that a simple leak in the toilet could get so costly. I promptly got it repaired and Green Valley is working with me on a leak adjustment. I give them 5 stars and so thankful that I'm in their district.

DyChaundra S.

5/5

Jeanette is fantastic. She really took the time and care to make sure I got my see I started. I was having trouble with the login portion and she walked me though with very detailed information. I appreciate her attention to detail and patience she has with her customers. Very please with the service I’ve received this far with Green Valley.

Ajay B.

5/5

I want to take a moment to recognize the outstanding service I received from Gina C at GVSUD. From the moment I reached out, she demonstrated remarkable professionalism and a genuine willingness to help.

Gina C took the time to listen to my concerns and provided clear, concise solutions that addressed my issues effectively. Her knowledge of the services offered by GVSUD was impressive, and she communicated everything in a friendly and approachable manner.

What truly stood out was her commitment to ensuring I was satisfied with the outcome. Gina C followed up to make sure everything was resolved to my satisfaction, which is a testament to her dedication to customer service.

It's rare to encounter someone who not only excels in their role but also makes the customer feel valued. Thank you, Gina C, for making my experience so positive! GVSUD is lucky to have you on the team.

Emily C.

5/5

I had an amazing experience with this company! From the very beginning, Celeste was incredibly helpful. She answered the phone when I first called and guided me through every step of the process. She quickly emailed me the application and responded within minutes once I replied. Her communication and support were outstanding—from the initial inquiry all the way through to handling the deposit. If I could give more than five stars, I absolutely would. Thank you, Celeste, for making everything so smooth and stress-free!

Steve A.

5/5

I have had service from GVSUD for three years now and I have to say they are a terrific Utility Service Company. Rates are good, and their service and attention to detail is outstanding. When I signed up I dealt with Gina and now that I am moving and terminating service soon, Gina was right there to assist and walk me through the details. Super friendly and professional. All handled without much effort on my part in a matter of minutes. If you have the option in your area to connect with GVSUD I give them my total unconditional referral. They also are on top of it when there is any type of disturbance, weather, lightening etc that may affect the service delivery and email, text etc. with status and updates. Great utility provider. I will miss them.

Nicole L. M.

5/5

Our family has had such a wonderful experience with GVSUD. You can definitely tell that they are there FOR the customer. Gina Cherry has been my point of contact while transferring utilities when purchasing our home. Gina is prompt, knowledgeable and always ready to help and walk us through the process. She was always encouraging and has the best attitude.

Amy L.

5/5

Setting up service with Green Valley Special Utility District was one of the easiest parts of my move, and that’s all thanks to Gina! From the very beginning, she was amazing—quick to respond, incredibly helpful, and always professional and kind. She walked me through the entire process, making everything simple and stress-free during an otherwise hectic time. I’m so grateful for her help and would absolutely recommend GVSUD to anyone needing service—especially if you get the chance to work with Gina!

Maria C.

5/5

Mrs. Gina Cherry responded to my voicemail rather quickly and sent me simple-quick instructions in order to process my request. She responded to my follow-up emails as well on the same day. With my hectic schedule, i truly appreciate her professionalism, politeness and rapid assistance.

Charlene G.

5/5

Jeanette L was so amazing and gave us the highest quality starboard of customer service! She answered all our questions politely and professionally. She also answered additional questions we had unrelated to utilities and she really took her time to help us understand everything. We were not only pleased with her service, but also with how quickly our new service transaction took. VERY SATISFIED!

michael G.

5/5

Just recently located my parents here to Texas and we had to turn on there utilities in there new home. I had the opportunity to work with Gina Cherry who is a member of the Green Valley Utility team, and she made the whole process a breeze. Her help and guidance was absolutely amazing and she made the entire process of getting utilities activated a great experience. She communicated well, and provided great guidance. Mrs. Cherry is the epitome of what great customer service looks like. Job well done!

Diane H.

5/5

My Water Bill quadruple from what I usually pay in the last several months and my habits did not change. Called CS and they said it was probably a leak. The AWESOME Gina Cherry emailed me a little later after my call had ended and let me know from the Live feeds she could tell it was a leak and gave me instructions on how to see if it was one of my toilets. Sure enough it was, and I was only able to figure out where the leak was coming from because Gina took the time to email me with the suggestion of where to start. OUTSTANDING CUSTOMER SERVICE! Few people go the extra mile now in days! KUDOS GINA!!!

Tatiana P.

5/5

I had such a positive & productive experience with Green Valley setting up my water/sewer service. I’m a first time homeowner & new to Texas & they made the process simple! A big thank you as well as a shout out to Gina! I’m on the road driving across country with spotty service trying to set up my new house utilities & she was soo kind and flexible with my schedule. We seamlessly got everything taken care of in the end & I’m equipped with all the knowledge and resources I need. I’m move in ready & thanks to a pleasant interaction, I am looking forward to working with them in my new home!

Dennis H.

5/5

I received outstanding service from Jeanette L at GVSUD. She was so helpful, efficient, and kind. She handled the process, which I was thinking was going to take some significant time and follow-up on my part, in a matter of minutes and was so concise and clear in her instructions on what I needed to do to make the process go smoothly it was awesome.