Dave Anderson
1/5
This is the first time I’ve ever posted a negative review on Google. I don’t like to do it. And I’ve waited two months to cool off about it. But Apex’s unprofessional actions were shocking to me.
I will say right off the bat that my yard is a difficult one. In fact, it’s one that some services might prefer not to do. But they agreed and began working and did a pretty good job. After a mostly positive experience with them I reminded them of a request about not blocking my one lane street as it blocks neighbors and deliveries. This request had been made before and does require more work staging some of their equipment. This happened on a day they were working in my yard. The employee said they would do it and then did not. They rushed to finish my yard, and left in a hurry. Then — a couple of hours later — I was shocked to receive an email from their owner stating — out of the blue — that this was their final bill and they would not be back again.
I tried to call to talk to them about it but they didn’t take my calls or respond to my emails or texts. My ask was not insignificant, but I was also willing to work with them on it. But they didn’t know that because they were ghosting me.
I think they just decided it was their excuse to drop me as a customer because my yard was difficult. It was shocking and wildly unprofessional.
They mostly did a good job previous to that. There were some issues: they did left equipment behind and may have inflated the pricing on some items purchased at the nursery (but I’m not positive of that). They also moved a large item in the yard and didn’t move it back, which was hard to fix by myself.
If they happen to try to contradict my version of events here, don’t believe it. I’ve got the emails, texts and photos to prove all of it. And my language towards them was serious but not rude or unprofessional. Like this comment.
Honestly, I was most upset about the abruptness of their action and lack of accountability for it. I would’ve settled it with them by phone or email if they had responded to me, but since they ghosted me, this is the only way to voice my disappointment in their actions. They may do a great job in your yard. But they might also fire you out of the blue. It’s a role of the dice. I do not recommend Apex.
