Arhaus Studio - Burlingame, California

Address: 1390 Burlingame Ave, Burlingame, CA 94010.
Phone: 6503765767.
Website: arhaus.com
Specialties: Furniture store, Home goods store.
Other points of interest: Delivery, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Credit cards, Debit cards, Credit cards.
Opinions: This company has 13 reviews on Google My Business.
Average opinion: 3.6/5.

📌 Location of Arhaus Studio

☎️6503765767

⏰ Open Hours of Arhaus Studio

Monday: 10 AM–6 PM
Tuesday: 10 AM–6 PM
Wednesday: 10 AM–6 PM
Thursday: 10 AM–6 PM
Friday: 10 AM–6 PM
Saturday: 10 AM–6 PM
Sunday: 12–5 PM

Arhaus Studio: An Overview

Address: 1390 Burlingame Ave, Burlingame, CA 94010

Phone: 6503765767

Website: arhaus.com

Specialties

Arhaus Studio specializes in offering a diverse range of high-quality furniture and home goods. Their store is a treasure trove for those seeking distinctive and stylish pieces to elevate their living spaces.

Points of Interest

In addition to their impressive selection, Arhaus Studio provides various services to enhance the shopping experience. These include delivery options, same-day delivery for urgent needs, and a wheelchair accessible entrance and parking lot - ensuring accessibility for all customers. The store also accepts credit and debit cards, offering convenience and flexibility in payment methods.

Customer Opinions and Reviews

Arhaus Studio has garnered 13 reviews on Google My Business, reflecting a moderate level of customer engagement. The average opinion rating for the store is 3.6 out of 5 stars. While some customers appreciate the unique and beautiful pieces available at the store, others have expressed concerns about the customer service, stating that it could be slower and less welcoming.

However, it is worth noting that certain customers had positive experiences with specific staff members, such as Marc and Kyle, who provided excellent suggestions and were highly helpful throughout the purchasing and delivery process.

Recommendation

If you are in search of exceptional furniture and home goods that reflect your unique style, Arhaus Studio in Burlingame, CA, is definitely worth a visit. Although the customer service has room for improvement, the store's offerings and certain dedicated staff members have the potential to create a memorable shopping experience.

For more information and to explore their extensive collection, be sure to visit their website at arhaus.com. Don't hesitate to contact them directly at 6503765767 for any inquiries or assistance you may need.

👍 Reviews of Arhaus Studio

Jean T.

4/5

Many great selections to see and they also have custom fabric finish for accent chair and sofa here as well. Inspired by many beautiful pieces here. However, Customer service seem to be slow. No one approach to welcome customers here.

K-Tjen K.

5/5

Marc and Kyle were really great to work with! Great suggestions on specific items and the custom options available. Also really thorough and helpful updates throughout the delivery process. The last item got delivered today and we love everything we got.

Leo W.

5/5

We had just walked in and got a couch it hasn’t come yet but the customer service was amazing! Kyle and Marc helped us and was very pleasant to work with. Love shopping here! Finish getting all my furniture and everything came quite fast as it was in stock. All very comfortable and definitely recommended arhaus

Vince L.

1/5

Extremely disappointed with the customer service. We placed an order with Marc for a Beale sectional sofa in Oct '21. After 8 months of anticipation, Arhaus delivered the wrong sized ottoman and an incorrect arm cushion.

It took another 4 months to deliver the right ottoman. And a full year after the original order before we received a replacement cushion, only for it to be... yet another incorrect arm cushion.

As if that wasn't enough. About a month ago, nearly 2 years after the original order. I received an email from Arhaus requesting the incorrect ottoman, otherwise they were going to charge me for it!

Under normal circumstances I would be ok with this, but emailing a customer with a threat, after spending over $10K, on a mistake you made? Really distasteful. If you're looking for a quality sofa delivered in a reasonable time with good customer service, avoid Arhaus.

Sampada P.

1/5

Do not order from this place - awful customer service and follow-up. We ordered a gorgeous dining table that was delivered twice incorrectly. First time, the table top was damaged but the base was fine so they took it back. My Arhaus "concierge" told me it would be re-ordered but when it arrived the table top was for an indoor table but the base was for an outdoor table! You can never reach your Arhaus "concierge" or leave messages for them because the number they say you can contact them at never connects. When you call the store to talk to your salespeople, they are never available and will "call you back" - but then never do! I had to make multiple calls to get my refund because of course you have to pay the full amount up front. And then I had to call again because they refunded less than they should have - bad experience, zero customer service, complete waste of my time and mistakes aplenty!

Nishank

5/5

Larkin Chandelir, the best. Lady helped us really well and went all the way to secure a piece for us.

suman V.

1/5

This place has the worst customer service ever. Don’t expect to receive quality product after your purchase. We purchased products which arrived with multiple abrasions and the staff couldn’t resolve the issue even after 2 months. If you want constant frustration every time you use their products this is the place to purchase and loose peace of mind.

Armond

5/5

Great and and careful designers here. They take feedback very well. You'll be happy to work with and purchase from them.