Ashley Outlet

I had the pleasure of working with Moe, and he was absolutely amazing. He helped me and my wife with picking out the perfect couch set and was so kind in doing so. He made sure we were comfortable with the terms and conditions of the purchase and made things crystal clear. He did not have that “pushy salesman” attitude at all and gave us plenty of space to discuss what we wanted to do. He didn’t pressure us in any way and answered every question we had. As long as Moe is there, I will always come back to this store, he was truly wonderful.

Cecilla (CC) was absolutely fantastic! She was welcoming right from the moment we walked in and was available for all of our questions. She is friendly, genuine and soo helpful! We would definitely recommend working with her!

I recently spent over $5000 on a new bed frame and mattress. My sales rep was so sweet and polite however we were misinformed when buying the frame. I specifically asked if the frame we wanted needed a box spring or if it was a platform. I was told that if we upgraded to the bed with storage below for an extra $300 we wouldn’t need to buy a box spring. Well over 3 weeks later when the bed is delivered we do need a box spring. I immediately called after delivery and was told on the phone for a second time that my bed did not need a box spring because of the storage below. (this was the manager) After looking further he explained it actually did and I said was told I would need to spend $280 on a box spring. I explained that I shouldn’t have to spend that as I was told incorrectly by an employee. I asked if I could return the frame and get the bed we originally wanted for $300 less and then buy the box spring and were told absolutely not. The lowest they could offer the box spring to me was $117. I also asked if the pricing could be taken of the frame to offset the cost as I understand they may not be able to completely mark something to $0. Very disappointed that they made a mistake (which happens) but weren’t willing to fix it. I will not be buying any future furniture from Ashley Furniture.

I normally do not leave such low stars. I'll be following up with the manager in person as well. The easiest thing we did was swipe our credit card. The sales representative was amazing and personable. 4 days later we just figured out they sent us the wrong color. Thank God it all matches. The issues we had were with customer contact. My husband works super remote locations. He asked that my number be primary because of this. He got in trouble for the 14 missed phone calls to inform us that our furniture was at the warehouse. 5 calls to remind him of delivery. 1 call for directions. We also decided on the LUXURY of paying 400$ for professional delivery and set up. The guys who did this refused to use the power strips my husband bought for the electronics for the couch sets. They refused and simply plugged into the walls leaving 3 cords running across our walkway as a tripping hazard. Had we known this was the policy we'd have done it ourselves. Professional set up isn't just plugging it in and calling it good. When I questioned the gentleman delivering it. The answer was pretty rude. Apparently the almost 6,800$ we spent wasn't enough. "Most people pay extra and get the battery packs." REALLY!! While I received empathy from the person I talked too. There was zero accountability. Zero solutions or offers to redo or compensate for the hassles. For this reason. We will never buy from Ashley's again. Pic is from our 400$ professional installation. ?

We had a very pleasant purchase today at the Outlet store. Our sales lady CC was helpful and polite. She had mentioned that this was her second month. If she treats all customers the way we were treated she will be very successful. I would like very much to have young people like her on my team. Thank you for the excellent service.

Had made several purchases here at the Outlet and Andrea P. was my sales rep. on all occasions. She is an awesome person and looks out for the best options to fit my budget. Every time I talk with her it's like I am talking to a relative. Will always go back and deal with her when I am looking for new ideas/furniture.

The sales people here are absolutely so knowledgeable and very helpful. Management is very good and friendly. Will definitely continue shopping here as well as let absolutely everyone that I know to come to this casa grande store.

Andrea P was the absolute BEST!!! She was very knowledgeable on everything we asked her about from dining sets to pillows!! We bought an adjustable bed base after she showed us how they work! Got a new bed set and new pillows! She made shopping so easy and STRESS FREE!!! She didn’t pressure us into anything and was super cool and sweet to talk to! Ask for ANDREA when you go!!!