Bank of America (with Drive-thru ATM) - Holbrook, New York

Address: 300 Union Ave, Holbrook, NY 11741, United States.
Phone: 6315850501.
Website: locators.bankofamerica.com
Specialties: Bank, Financial consultant, Financial planner.
Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance, On-site parking.
Opinions: This company has 28 reviews on Google My Business.
Average opinion: 2.6/5.

📌 Location of Bank of America (with Drive-thru ATM)

Bank of America (with Drive-thru ATM) 300 Union Ave, Holbrook, NY 11741, United States

☎️6315850501

⏰ Open Hours of Bank of America (with Drive-thru ATM)

Monday: 9 am–4 pm
Tuesday: 9 am–4 pm
Wednesday: 9 am–4 pm
Thursday: 9 am–4 pm
Friday: 9 am–4 pm
Saturday: 9 am–2 pm
Sunday: Closed

Bank of America in Holbrook, NY: A Comprehensive Overview

Bank of America, a renowned financial institution, maintains a significant presence in Holbrook, NY, providing a wide range of financial services to cater to the diverse needs of its customers. This branch, located at 300 Union Ave, Holbrook, NY 11741, United States, stands out for its commitment to customer service and convenience, as evidenced by its numerous reviews and on-site facilities.

Location and Contact Information

Nestled at the heart of Holbrook, the bank's strategic location ensures easy access for both residents and visitors. The branch is easily recognizable, with a drive-thru ATM facility that allows customers to carry out basic transactions at their convenience. The branch is also wheelchair-accessible, with a car park and entrance designed to accommodate individuals with mobility impairments.

The bank can be reached via phone at 6315850501 for any inquiries or assistance. Alternatively, you can visit their official website at locators.bankofamerica.com for more information.

Specialties and Services

Bank of America in Holbrook specializes in a broad spectrum of financial services, including:

Banking services: The branch offers a full range of banking services, from personal and business checking and savings accounts to CDs and IRAs.
Financial consulting: The team of financial advisors is equipped to provide personalized financial advice, helping clients make informed decisions about their money.
Financial planning: The branch offers comprehensive financial planning services, including retirement planning, wealth management, and estate planning.

In addition to these services, the branch also offers mortgage and home equity loans, credit cards, and investment services through Merrill Lynch.

Customer Reviews and Experiences

With an average rating of 2.6/5 from 28 Google My Business reviews, Bank of America in Holbrook receives mixed feedback from customers. While some customers praise the bank's professionalism and efficiency, others express frustration with long wait times and service inefficiencies.

One customer, despite facing difficulties in opening a business account, commended the branch's customer service. The customer noted that after visiting the branch three times, a staff member named Holly resolved all issues promptly and efficiently, demonstrating the bank's commitment to customer satisfaction. This experience underscores the importance of individual staff members in shaping a customer's overall experience.

Why Choose Bank of America in Holbrook

Despite the mixed reviews, there are several reasons why one might choose Bank of America in Holbrook for their financial needs. Firstly, the branch's location and accessibility make it a convenient choice for local residents. Secondly, the bank's wide range of services caters to diverse financial needs, from everyday banking to complex financial planning. Lastly, the bank's commitment to customer service, as demonstrated by the Holly's customer service, ensures that customers can expect a high standard of care.

In conclusion, Bank of America in Holbrook offers a comprehensive range of financial services, backed by a commitment to customer service and convenience. While there are areas for improvement, the bank's strengths lie in its accessibility, wide range of services, and commitment to customer care.

👍 Reviews of Bank of America (with Drive-thru ATM)

Bank of America (with Drive-thru ATM) - Holbrook, New York

Mehmet A.

3/5

Even though I already had an account, I had to visit this branch three days in a row just to open a business account for my company. Despite all the difficulties I faced, during my last visit, a lady named Holly resolved all the issues within twenty minutes and opened my account without any problems.

I want to thank her again — I truly appreciate her professionalism and efficiency. I hope more people like her work in customer service.
So glad you were there, Holly!

Beth S.

1/5

I've just met a girl named Maria and suddenly that name will never be the same to me. She was condescending, nasty, unwilling to assist, and was apparently absent from the " how to provide excellent customer service " class. Her response to my issue was to call the " 800 number." Are you kidding me? I am at the bank where the ATM issue took place and you cannot help me? Is this a joke? The machine malfunctioned, took my hard earned money, is giving me odd messages, and you will not offer any assistance, isn't that correct, Maria? I asked if someone could take a look at it and the best you could do was tell me to call a number. The folks at the " 800 number" were shocked at the way you handled the situation. All of the representatives I spoke with told me that they needed to document your behavior and could not believe that I was standing in front of you explaining what was happening at " your" bank and you offered no assistance. Please feel free to reply if any of part of my review is incorrect. I would not recommend using this bank since their machines are faulty and their employees do not want to do what is best for their clients.

Andrew B.

5/5

We moved our business account to BOA and the Holbrook branch after disasterous experiences at two other big name banks.

John the branch manager and Carolyn the Business Relations Manager are excellent to work with, listening to my requirements and concerns, articulating the available programs that would fit.

Everything they said they would do...they did. Aside from great business programs that are more then competitive, these folks build trust and confidence right away.

BOAs online tools are intuitive and offer plenty of cash management views and tools.

I see this location gets bad reviews for thier teller lines. I'd give them a pass givin the labor shortages and people they have out from covid.

Thank you BOA for a culture of service !

WastedTalent

5/5

I have been a customer of this branch for nearly 25 years. The customer service has always been top notch. Several months ago, someone hacked my Paypal account and spent almost $2,000 from my BoFA account. I went straight down to the Holbrook branch and was helped immediately. The lady (sorry, I forgot her name) was very sympathetic to my situation and showed me how to make a direct call to the fraud division with the BoFA app. Several years ago, I had another hack in my account and all was taken care of immediately. In the end, my money has always been returned to my account within a day or two. There's always someone there to answer any question I have as soon as I walk through the door.

Ali N.

5/5

Utilize this branch for business and personal when I am in NY monthly. Amazing service and they really get to know clients. BOA is one of the best banks and if you need a good financial service the fees are minimum compared to banks for basics. Also have great programs that make the fees go away with tiers based on banking.

Ram M.

1/5

They close the bank thinking we only need the ATM and the online App can do everything we need to do.

We go inside because we need to withdraw 2000 or 5000 cash. We have businesses to run. We can only get 700 max at the ATM. If our phones can give us that cash then yeah we dont need to go inside.

BAHTA G. K.

1/5

I am to the Bank of America this morning Herman a financial manger .
He is going to teach me what my signature look like .
No one in this country telling that
He horrible person I ever meet
He abuse me all day.
The service that I need is it doesn’t take 15 minutes

Angelos W. F. O. G.

1/5

Terrible customer service. One teller behind counter. A “greeter” that cannot help with anything other than smile and wish you a nice day, 3 guys standing around holding up the walls as the line ends up out the door. What a joke. I will no longer be doing business with Bank of America. I have never been to a branch and been in and out. Always a long line. Doesn’t compare to chase.