Best Buy - Portland, Oregon

Best Buy, located at Address: 9630 SE 82nd Ave, Portland, OR 97086, is a renowned electronics store that offers a wide range of products and services. You can reach them by phone at 5037771200 or visit their website at stores.bestbuy.com.

Specialties

As an electronics store, Best Buy specializes in computers, appliances, home theaters, music, video games, and videos. They provide a comprehensive selection of the latest technology and products from top brands.

Other Points of Interest

Best Buy offers several convenient services, including curbside pickup, delivery, in-store pickup, and onsite services. The store is wheelchair accessible and provides assembly and repair services. They accept various payment methods, such as checks, credit cards, debit cards, and NFC mobile payments.

Opinions and Average Opinion

Best Buy has received an impressive number of reviews on Google My Business, amounting to 3593 in total. The average opinion rating for the company is 3.9/5, demonstrating a positive reputation among its customers.

A Personal Experience

One satisfied customer shared their experience with the computer department's staff member, Jason, during the busy Black Friday weekend. Jason helped the customers examine both computer and tablet choices, showcasing his extensive knowledge and graciousness. Despite the crowded environment, he took the time to postpone his lunch break and dedicate his expertise to the customers. This story highlights Best Buy's commitment to hiring knowledgeable and customer-oriented tech experts.

Recommendation

Best Buy is a highly recommended destination for those seeking the latest electronics and top-notch customer service. With a wide range of products and services, including assembly and repair, it's an excellent choice for all your technology needs. Visit their website at stores.bestbuy.com to explore their offerings and find the perfect technology solution for you.

👍 Reviews of Best Buy

Rosemary M.

5/5

Jason, in the computer department, was of great assistance to us as we examined both computer and tablet choices during this busy Black Friday weekend.
He was very personable, knew the technology behind each model, and somehow helped customers all around us as thoroughly as he helped us. He deliberately postponed his lunch break so we could have the time and his expertise to make our choices. Kudos to Best Buy for hiring such knowledgeable and gracious tech experts.
Doug Hall & Rosemary Marshall
☆☆☆☆☆
Five Stars, Plus!

Joseph L.

4/5

It's mostly good. If you are like me in wanting to be able to physically inspect something before having it come your way, then Best Buy is pretty good for most needs. Be mindful of what you're going there to get, and it should be fine.

Athena C.

5/5

Friendly, efficient. And helped me when we couldn’t find something that was supposed to be there. Went the extra mile in looking for it and we eventually found it behind another item on the wrong shelf. I was impressed that they took the time to try to find it.

Naomi B.

1/5

Awful customer service and total incompetence from start to now. Ordered a washer and dryer with stacking kit to be delivered to small laundry closet space on 12/14. First attempted delivery on 12/23 was told the items bought in store would not work and l would need to order 6ft semi-rigid dryer vent, two 10’ washer hoses, and 3 point 10’ dryer electric cord to install and that Best Buy does not carry these and would need to be purchased elsewhere to complete the installation. I got the items and second attempted delivery was on 1/15. At this time we were told they again could not install items because we need a 4 point dryer electric cord (they were the ones who had told us to get a 3 prong) and were told this time the two 10’ washer hoses must be stainless steel. No mention about needing the washer hoses to be stainless steel either prior to this. He also said it would require a 6’ washer drain hose extension. We ordered the required items and rescheduled installation for 1/24. I received an email the night prior saying everything I’d been told the last two times was misinformation and that they would absolutely not install parts purchased outside of Best Buy and contradicted all of the information we had been given from Best Buy up to this point. When I called to complain about this I was then told that it’s the email I received that’s misinformation and was promised they would for sure be installing the washer/dryer the following day without issue. Four hours prior to the appointment I received another phone call doubling down on what the email had said that I was told when I complained was told was false information. These appointments have required me taking work off to be available for, having to pay to do laundry elsewhere for the last month and ten days and caused a lot of confusion, anxiety, stress and anger. This whole experience has been awful and no one on Best Buy’s end seems to be competent in these sorts of installations and offered very little help throughout the process and provided us with wrong information over and over. They offered no resolution except dropping the washer/dryer off and told me to hire a handy man to install. They said Best Buy will not install with parts purchased elsewhere. It was Best Buy that told us that I would need longer lengths for the accessories for the install at the first attempted install. They told us Best Buy does not carry anything longer than the 6’ and told us we would need to buy the accessories elsewhere and to reschedule installation once we had acquired the longer length accessories. Even at the second attempted installation there was zero mention of any issue with the accessories due to them being purchased outside of Best Buy. This information was only provided 24 hours before the third scheduled installation over email. Best Buy really dropped the ball the whole process on this and still haven’t accepted responsibility or done anything to make the situation right. Best Buy needs to take responsibility for their horrible customer service, lack of competent staff and all the misinformation that was provided throughout this experience. After over a month of dealing with their incompetence I requested a full refund and ended up buying from standard tv and appliance and they were amazing and I had zero issues. Got it ordered and delivered and installed three days later. Highly recommend them and this is a warning to not buy from Best Buy. Best Buy needs to take notes from standard tv and appliance.

Stephen T.

5/5

Great staff. We had all our questions answered. They have a great amount of inventory compared to the WA stores I've been to. Natalie was very helpful.

Stipo M.

1/5

I went to Best Buy 82nd Ave., Portland, OR and I took my son to get him some Roblox I paid for it went home tried to redeem . Nothing works. It says invalid so I had to drive back to the store and I told them what the problem is the manager at Best Buy on 82nd. Garren is useless he would not return the Roblox instead told me to call customer service very horrible customer service so now I have to waste my time for incapable people that work there to get my money back worst place to go shopping I wish I could’ve gave them zero stars

Jacob B.

1/5

Geek squad here is a joke. I showed up for my appointment and checked in on my phone like I was supposed to. After I checked in it said I would get a text notification when my appointment is ready. After 50 minutes I went to the counter to ask about my appointment. I told him I had a 10:20 am appointment and checked in before my appointment time. He told me I made my appointment late and I checked in late. How can I make the appointment late when Best Buy gave me the appointment? I told him when I checked in and showed him on my phone, but he said that because I didn't come to the counter that I was late even though the app said I would get a text when my appointment was ready. He told me I could wait 3 to 5 weeks through HP or set up another appointment and pay $175. I showed up and checked in on time. I should not have had to wait an hour and 30 minutes just to set up another appointment.

Justin S.

2/5

If you’re heading into this Best Buy, be sure to pack a bag for the weekend, take some pay leave time from work and kiss your kids goodbye. This place is in no hurry to greet you, follow up on your questions or sell you anything. I legit went in there twice today and couldn’t give them $200 no matter how easy I made it for them. Both dudes that I did talk to were incredibly nice but once a single question was answered they just seemed to scrub any memory of the fact that I was still trying to buy something or that I even existed and never even made eye contact again. There were 3 times as many people working security as there were exmployees actually on the floor sellling. And it was NOT busy whatsoever. There was a 4 to 1 employee-to-customer ratio. Less than 5 people there shopping and it’s what? 2pm on a weekday. Apple owes Best Buy one because I was about to replace my AirPods with a pair of fat over the ear headphones but I decided just to abandon the idea alltogether. I’d rather keep my AirPods rather than die of old age waiting for blue polo shirt to stumble over my dead body still clutching my debit card in my mummified hand.