CONTRACTORS' WAREHOUSE - San Fernando, California

Dioni N. L.

I went shopping the other day at contractors warehouse. I had a great experience thanks to Rov. I went in looking for sink faucets for my home and he helped me get the best one I needed for my home . Thank you rov for going above and beyond for your customer.

Lina G.

Amazing service, great management!! Thank you all so much!!
I owe you some of my eggs next month should be the first time they lay....

Mayis M.

Where do I Begin?!

1- the indoor lumberyard is supposed to save time for contractors as you can drive up and load it yourself, but there are layers inspections before a contractor can leave the indoor lumber yard. Also there is no check out register at the indoor lumber yard so the customers must park their loaded trucks in the holding area walk to the main warehouse and stand in line and pay for the lumber material, then the walk back to the truck, and then have to go through another inspection at the exit of the lumberyard limbo! This process defeats the purpose!

2- The lumber is stored outside, exposed to elements, so the standard 2 x 4 x 10’ could carry 50% moisture content and weigh 4 times!
Lumber could be wet and heavy during winter and or dry and bendy in summer time!

3- This is my experience that the majority of products sold by contractors' warehouses are imported and somewhat substandard, or of lower quality in comparison to other suppliers. It seems like the products are fabricated to just meet absolute minimums..

4- to my experience, the employees, and especially the Managers are amongst the most irresponsible in the industry. It’s bad with the managers. It almost seems like employees and managers are forced to work!

5- return policy is a very Gray area at this store. The return policy changes and varies Depending on the employee and/or the manager. I try to navigate my way in and out of this store with minimum friction with the staff. Regardless of the store policy, The Same item could be returnable with some managers, and the same item is not returnable with a different manager.
I witnessed managers making excuses out of her hat to avoid a return!

In general, the fractional savings not worth the brain damage!
Other neighborly suppliers like Lowe's or Home Depot offer, better quality materials, In a reasonably cleaner environment, with a better return policy.

Cheers

Affan

Went here today looking for a 8044 standard size window. I was skeptical because of some of the reviews regarding customer service but boy I was wrong. They had a 8040 in stock and an employees stopped over to ask f I needed any help or had any questions. He told me any windows not in stock can be ordered and they provide a free estimate upfront. The gentleman upfront was very courteous and helpful. He gave me a quote and double checked everything before putting in an order. Will be coming here again. Customer service was top notch and the prices were fair.

David G.

So bad experiences in this store! The product quality is bad! When I tried to return the cracked door, they refused. They said it is painted. But such bad quality product, I insist that the store should be responsible for it. Finally they refused the return. I will never go to this store again!

T A.

Manager Jose Delgado was very professional and knowledgeable with his customers. I highly recommend going to this store.

R C.

There is a wide selection of inventory for your home improvement projects. However, the staff is not very helpful as they seem to he more willing to engage with contactors doing large jobs as oppose to DIY customers. The item I was looking at on the floor was very dirty. Presentation does not seem to he a priority but the inventory is neatly arranged. Their prices are competitive with Home Depot.

Grigorii B.

Very slow service at the cashier's desk. The cashiers are barely moving. My time is my money. I lose too much time and money here.