E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

Introduction to E-ZPass Customer Service Center

The E-ZPass Customer Service Center, located at 375 NJ-21 in Newark, NJ, is a vital hub for individuals and businesses seeking assistance with their E-ZPass accounts. This state government office provides a range of services to ensure smooth and efficient operation of the E-ZPass system, which is a vital component of the region's transportation infrastructure.

E-ZPass, a popular electronic toll collection system, has significantly streamlined the process of paying tolls for millions of drivers across the United States. The E-ZPass Customer Service Center plays a crucial role in supporting this system by providing excellent customer service, addressing account-related queries, and resolving technical issues.

Main Services

Account Management: The center assists customers with creating, managing, and closing E-ZPass accounts. This includes adding or removing vehicles, updating personal information, and setting up automatic replenishment for account balances.
Toll Payment and Violation Assistance: Customers can receive help with paying outstanding tolls or resolving toll payment violations. The center can provide information on payment plans, discounts, and other relevant options.
Technical Support: If you're having trouble with your E-ZPass transponder, the center's technicians can diagnose and resolve issues, ensuring your device works correctly at toll booths.
General Information and Assistance: The center's knowledgeable staff can provide information on E-ZPass policies, participating toll roads, and other relevant topics. They can also guide customers through the E-ZPass website and mobile app features.

Location and Access

The E-ZPass Customer Service Center is situated at 375 NJ-21 in Newark, NJ 07114, United States. This location is easily accessible by various means of transportation:

Car: The center is located along NJ-21, providing convenient access for drivers. There is a dedicated car park on-site, including wheelchair-accessible spaces.
Public Transportation: Several NJ Transit bus routes serve the area, stopping near the center. The closest train station is Newark Penn Station, approximately 2.5 miles away, with connecting bus services available.

Featured Characteristics

The E-ZPass Customer Service Center is designed to provide a comfortable and accessible environment for all visitors. Some of its notable features include:

On-Site Services: The center offers a range of services under one roof, allowing customers to complete multiple tasks during a single visit.
Wheelchair Accessibility: The center is wheelchair-accessible, with both car park and entrance designed to accommodate individuals with mobility impairments.
Toilet Facilities: Restrooms are available on-site for customer use.

Practical Information

To ensure a smooth visit, consider the following practical information:

Opening Hours: The center operates from Monday to Friday, 8:00 AM to 5:00 PM. It is closed on weekends and major holidays.
Contact Information: You can reach the center by phone at 8882886865 or visit their website at ezpassnj.com for more information.

Positive Aspects from Reviews

Despite an average rating of 1.6/5 from 2428 Google My Business reviews, some customers have highlighted positive aspects of their experiences at the E-ZPass Customer Service Center:

Knowledgeable Staff: Several reviewers appreciated the helpful and knowledgeable staff who were able to resolve their issues efficiently.
Clean and Organized Facility: Some customers praised the cleanliness and organization of the center, which contributed to a positive visit.
Convenient Location: The center's location along a major road and proximity to public transportation were noted as positives by some reviewers.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.