2/5
I ordered a recliner and paid for it in full on Saturday and was told that it would be ready for pick up on Wednesday.
On Wednesday afternoon I called to see if it had arrived, and the lady said “it isn’t in yet“.
I called on Thursday and talked to a gentleman who checked the order and said to me that the chair hadn’t been ordered until I had called on Wednesday!
The woman that I talked with on Wednesday actually was not truthful because she didn’t tell me that somebody had not even bothered to order the recliner!
When the chair finally did arrive the next week, I went into pick it up, after calling to make sure it had arrived. When I walked in, a grumpy lady in the office said very cooly “are you here to make a payment?” This lady needs to take some customer relations training because normal courtesy would’ve been to have greeted me with hello and how can I help you!
This was not a pleasant experience!