Groundscapes Inc - Valley, Nebraska

Natalie C.

We had a great experience with our Groundscapes team for a backyard project completed in December 2024. Cory had excellent communication and graphic design skills and Ryan ensured any issues which arose were addressed in a timely manner even after hours and on weekends. They were very flexible and accommodated changes made beyond the planning phase. We paid for the project with three different installments and think the cost was worth it for a thorough and professional quality job. Their team discovered a flaw in our original patio that we chose to address with this upgrade to save future costs in repairs and this ended up increasing the value of our renovation even more.

The generous thank you gift from Omaha steaks and grill supplies were a welcomed bonus to their great customer service! We definitely recommend them for any comprehensive hard or landscape projects no matter the size!

P M.

Sharing Our Experience with Groundscapes After the Tornado:

Unfortunately, dealing with the aftermath of the tornado has been challenging in many ways. While it’s brought out the best in some, it’s also exposed the worst in others. I feel it’s only right to share our experience.

For us, the most stressful part hasn’t only been the tornado damage itself, but our dealings with Groundscapes. Many of you know they built a dock for us last year. When the tornado struck, it not only caused significant damage to our home, but also compromised our dock to the point where it needed to be rebuilt.

We reached out to Groundscapes for a quote to rebuild, but were shocked when they inflated the cost by over six figures, clearly taking advantage of the fact that insurance would be covering it. At the time, we believed they were the only company with the equipment needed, so my husband reluctantly gave them a large deposit to secure the job.

When I suggested our contractor, who was already on-site, could handle the demo, Groundscapes refused. They said if they didn’t get the entire job, they wouldn’t do any of it. This forced us to seek out alternatives and, thankfully, we found another company being used by others in the area.

We requested our deposit back, but Groundscapes claimed they had already used it to pay for a new dock frame. They presented an invoice for nearly double our deposit, saying we couldn’t get the frame since they weren’t doing the work, but we also owed them the full amount.

Unfortunately it got worse: after involving our lawyer, we discovered the dock frame hadn’t been ordered at all, and no deposit had been paid to the manufacturer. The invoice they gave us was fake —a clear attempt to receive nearly $100,000 for something that didn’t exist.

Despite months of legal efforts, Groundscapes has refused to return any of our deposit. When confronted about the false invoice, they have not denied it, but still won’t refund our money.

As if going through a natural disaster isn’t bad enough, having your belongings disappear or be stolen right from in front of your house, to now be taken advantage of by a local company, a neighbor, has been an incredibly frustrating and disheartening experience. I feel an obligation to let others know about this.

We have been very disappointed in the lack of integrity shown by Groundscapes.

Beth R.

We had an amazing experience with groundscapes! We did a large backyard project, which included a large retaining wall, pool, firepit and landscaping. Groundscapes was able to do it all, and referred us to another amazing business (Rustic Craftsman) for the one thing they didn't do- the pool house. We worked with Cody through the whole process, and he was always responsive and actively worked to find the answers to our questions as needed. Anyone looking to do a pool should absolutely use this company, they are one of the few that do it all and do it best!

Kelly F.

We came to the Grand Opening and had the best time! We needed some chairs and weren’t really sure what we wanted. Melissa helped us decide what would look best for in our budget and now we can enjoy our front patio area in style! We will be back to continue adding to our outdoor living areas! Melissa was awesome to work with and everyone was so kind!

Ryan K.

I had an excellent experience using Groundscapes for a major back yard patio project. I especially appreciated the collaboration during the design process, as they went back to the drawing board after I committed to give me something that ended up exceeding my expectations.

As a fellow contractor, I am keenly aware of supply chain issues and how large their backlog was…but once they were able to start my project they worked fast and effectively. I had weekly meetings where I was able to voice any concerns and make any tweaks or value adds on the fly, and those little touches really ended up making a huge difference. I gave them a curveball by having them install a hot tub from a third party and they handled that well. Their on site crew was super professional and great to work with. They came up with some creative solutions to problems as they arose.

As far as the design, their team dramatically improved the look and feel of my backyard. It is unrecognizable.

To be balanced, the only concern I had was we had some cost overruns beyond my original budget, but I am pretty sure my tastes are to blame for most of that.

I don’t think they are the cheapest solution out there, but I would recommend them to anybody.

Diane P.

We had a great experience with Cody, Brandon, Ryan and the whole crew! They did a great job with our landscape lighting. I highly recommend Groundscapes!

Travis T.

We needed a water feature and an outdoor grilling area for a pool project. Groundscapes was by far the best company we worked with throughout the project. Their work was outstanding and their professionalism was even better. Was truly happy with everything they did for our project. Looking back? I wish we would’ve found them sooner to just do the entire project for us! Highly recommend them, and will certainly be asking them to do more in the future for us!

Kev

Is it normal for your crews to plow snow across the street from the business they are servicing into the curbing/sidewalk area of the property across the street? It's not the first time this has happened. There is plenty room in the lot they are working on to keep the snow from there over there.