Interior Define - San Francisco, California

Patrick R.

Update 2/25/25: I've since had a couple of instances of staining my sofa. I can report with only water, a sponge, and a little OxiClean, I was able to get rid of chocolate stains. I'm still so happy with my sofa!

A couple of months ago, I purchased a sofa, and I couldn't be happier. The quality is evident and it's so comfortable! Andrea, the salesperson, was amazing.

Alli G.

Andrea definitely helped us make our interior dreams come true! She has tons of knowledge, is realistic, inspiring, and not the least pushy on the sales front. We melted over that performance plush velvet *drool*

We are most grateful for the professional, friendly assistance we received from Andrea in ordering our custom chaise Sloan sectional, Sadie recliner and Miller Leather bench! Happy as can be in our home by the sea! 🙂 Thank you!!

Stacey H.

From beginning to end, we had a wonderful experience at Interior Define. Brandon was our salesperson. He was not only terrific while we were in the store in terms of helping us and educating us, but he continued his assistance via email as we were finalizing our decisions. He was also responsive when we reached out with a couple of questions long after our purchase. We love What we bought and feel the quality is excellent, especially for the price. Their customer service and communications via email, all along the process is excellent. Even their white glove delivery is top-notch.

Ahna S.

Excellent customer service from beginning to end. The wait was long, but the quality of the custom sofa I received was well worth it. Gorgeous material, beautiful color, comfortable and plush cushions....We are so pleased.

Laura B.

Love our couch! Great experience from the moment we went into the showroom and throughout the whole process. Our designer, Alise, was very helpful and attentive, but not at all pushy. We had visited a few other furniture stores and the ability to completely customize our couch plus the fact that the size was perfect for our place (a lot of other places had mainly very large sectionals that would have overwhelmed our space) ended up being what sold us.

The only hard part is waiting, but the team was upfront about how long it would take from the start and being that it is so customized, it is understandable. It came within the proposed timeline and we received updates on the build. The delivery crew was friendly and efficient. We are thrilled with our couch!

Nicola

We haven’t ordered our furniture yet because we are torn between two different styles. I want to let people know about Brandon in the San Francisco store. He is amazing, so friendly and helpful. I haven’t been to a store with service like his in years! If you are looking for furniture, Brandon won’t disappoint!

Ronan F.

Online shopping for sofas is hard - we were excited to visit the San Francisco showroom and try different types and styles in person. Once we got there, we were pretty overwhelmed by all the choices, but Hanniel was quick to help guide us through different finishes, layouts, etc.

I must have sketched out a dozen different living room layouts, and she was great following up over email with ideas and tips to help us finalize our choice. Production and shipping is tricky these days, but their after sale service was super helpful. Michelle T provided regular order updates and was very proactive keeping us in the loop as things progressed.

We also loved the leather armchairs too, and added some to our order after seeing them at the showroom. Months later, everything arrived and we're quite happy with how it all turned out!

Mela I. (.

06/27/2021 - 01/15/2022

Final Update and Overall thoughts;

Customer Service: Three Stars
User Friendly Websites: Five Stars
Order Tracking: ZERO Stars
The Couch itself? : Four Stars

The Ainsley Sectional in Ecru Monochromatic Plush, We got the basic down so it’s firm but not so firm it’s like a waiting room couch. I’m sure after a few months the couch will soften up.

The delivery service used was fast and efficient. If you don’t mind waiting between six months to a year for your couch and you like their styles I recommend ordering from them.

My Biggest and overall complaint is the lack of communication and an accurate tracking system. Any time I wanted an update I would have to message/call/email customer service to get an idea of where our couch was. I understand with COVID there will be issues, totally okay, what’s not okay is the company not having any idea where or how long a product will be in a certain stage of production. And if the Lead time is as long as I have to weight, they should update the site.

Update 12/08: Was just informed we will not be getting our couch until 02/22 EIGHT months after we ordered it. It also took until December for the tracking to accurately represent where our couch was. Another interesting fact I noticed my review does not show up for my other gmail accounts.

Ordered my 2900 dollar couch in June 2021, it is now 09/22/2021 and their online tracking system is not accurate nor does it update at all. I call, email every week and no one can give me an actual time frame of when we will see our couch just the same copy and paste. Last I checked I was told December. DECEMBER, from other comments I may loose 2900 get a poor quality couch and not get it until the following year. We don’t have a couch in our living room. I should’ve just ordered from West Elm or Pottery Barn again. I have been without a couch since June 2021 Don’t waste your time or money.

Oh and if I want to cancel, we have to pay 1500 dollars half the couch, for taxes and the delivery fee. So you have been warned.

Update 9/28: from the original estimate of it being delivered at the end of October beginning of November , I was informed through email it is looking more at the end of December or January.

Update 11/09: As of this moment I have received a 15% percent refund due to the delays. It is now confirmed I will not get our couch until sometime January 2022. So from 06/27/2020 to 01/2022 (what specific date to be determined) for our order. Not only that, their online tracking system STILL has not updated from the below picture. I am exhausted, it is incredibly hard to be without a couch with a baby to NOW a toddler, now we will go through the holidays without communal seating. I will let you know if I get our couch next year.