Interiors & Textiles - Palo Alto, California

David E.

This is the second time we've used Interiors and Textiles. The first was a few years ago when we bought new carpet for our three bedrooms. This time we needed to get new shutters for our bedroom. The reason we returned to them is because they not only have amazing customer service, their products are of excellent quality. Hector who measured and installed our new shutters was polite, respectful of our home, and clearly knew what he was doing. We experienced the same kind of service with the couple that installed our carpeting. Fred the owner knows how to pick good people. I would not hesitate to recommend them!

Nicolas J.

I wanted to leave a poor review of this business for a while but I managed to get a hold of myself. Until now. We purchased 3 Hunter-Douglas PowerView honeycomb shades (meaning equipped with electric motors, two battery-operated models, one plugged-in model) from Fred Wee at Interiors & Textiles in 2017. Before doing so we had asked for another quote from a store in Sunnyvale, which ended up being cheaper. However, Wee sold us with his so-called fancy Palo Alto "Diamond Customer Service", meaning in-essence his store was in a higher-tier of Hunter-Douglas resellers with better customer support and perks. Or whatever.

All of our shades failed after a year or so and had to be sent back to Hunter-Douglas. All 3 of them. Motor issues. Antenna issues. App and Internet hub control issues. WiFi repeaters that never did anything. Poorly-designed remotes with tiny buttons that don't even hold their batteries in place, hence random losses of power of the units. How hard is that to do? Actually, I forgot to mention all 3 remotes had to be replaced also; after a while their buttons start blinking stupidly when you press on them and nothing happens. Manufacturing defect. But all of this is more the fault of Hunter-Douglas than Wee's.

Anyway, one of our shades (most expensive one, plugged-in) just failed for the 4th time! It doesn't respond to its the remote control, and the physical reset button (of the shade) is not doing anything as it appears to be stuck and doesn't move (poor craftsmanship). Did I mention mold all over the window-facing side? Yuck.

I e-mailed Wee directly and he is completely unresponsive on the matter. I therefore logged a support request with Hunter-Douglas who in turn contacted him to ask him to assist us, no reply either. Very professional! See the attached screenshot of their response to me where they say he's unresponsive even to them.

I'll add that every time we had to ship back a shade WE had to bring it to Wee so he could pack and send it (at our expense!), taking one hour minimum from work for the round-trip to/from his store, which is 6 miles from our house, so an easy trip for him or one of his minions, who I'm sure have install jobs in our area every single day. And I'm not including OUR time to uninstall the shade, having no shade for weeks (had to buy temporary paper shades at Lowe's otherwise hello 6am sunshine), then our time again to go back to pick up the shade and install it again. That has always been ALL ON US. Not once did he offer to pick up/drop back the shades. Not once did he offer to come and troubleshoot our issues, to ensure that the shades were definitely not fixable on-site and that the only way to repair them was to send them back to Hunter-Douglas, which is, obviously, a major inconvenient and a last-resort thing. Not once did he show an ounce of empathy about our problem. So much for his fantastic Diamond Customer Support! And that's after giving him $4k of our hard-earned money for this horrible product from Hunter-Douglas, promising control via Alexa - a feature that never worked due to their ridiculously poor software (their in-house app never worked properly either).

Because of Wee ghosting me, this time I've worked directly with Hunter-Douglas after doing some troubleshooting and they will send me the part which I think has failed on our shade (they normally don't do it for this type of electronic board); hopefully I'll be able to replace it easily and won't have to send the shade back a 4th time (on my own).

I will never buy from this store again and advise friends and family members to stay away. Thank you for making us waste our time due to your non-existent "Diamond Customer Support", Fred Wee. You're a fraud and now Hunter-Douglas knows about it, I hope they investigate you and ban you from their approved resellers pool.

Rahul B.

Worked with Fred and John to get engineered hardwood installed in my garage. Price was reasonable and quite a bit lower than other flooring stores. Floor is excellent and the edging was very nicely done. If you're doing a garage remodel, these are the guys to talk to.

Steve B.

Interiors and Textiles helped us with our home remodel and we could not be happier! We were referred to them, when we overheard someone that we trust, telling another friend (at a party) about how great they were. Their prices are fair and Fred's knowledge is unmatched. All around great experience and totally recommend them. BIG thumbs up!!

Bryan C.

I bought hardwood flooring for my entire house from Fred at Interiors & Textiles. After searching around and doing a lot of shopping and price comparison, T&I wasn't the cheapest (though they were close!) but the customer service was absolutely top-notch, and that was well worth the few extra dollars compared to a chain discount store. Friendly, knowledgeable, and willing to discuss and explain differences without and upselling other than to explain differences when asked. Fred was always happy to answer my questions and make sure things were going as I wanted.

If you want to get a quality product from a place that cares about not just selling you something, but about getting you the end result you want, Interiors & Textiles is the place to go. I know it's where I'll go back to!

Annie Y.

If i can give 5 minus star, i would. We hired this vendor on 7/4/20 to install Kahr HW floor at our house for $35,535 and paid $26,650 deposit. I repeated told the vendor we want the job to finish by 8/13/20 school starts and the vendor said no problem. The job started on 7/30/20 and come to an abrupt stop on 8/10/20 due to the vendor short order of all required materials *8 boxes of HW, 2 stair nose, 21 feet reducer, and 5 piece of T moldings). Keep in mind he came and did the measurement before the contract and guaranteed that he will order enough material, and also put in writing that the HW is in stock at the distributor and he can order and get it within 1 day. He try to blame on the 16 planks of HW that has defects from the original order, but that is not the case as there was not enough wood to finish 2 landings and 4 flights of stairs. The saga continues when he reorder the material, he said it will take 4 weeks before the new material to show up due to Covid. The install restarted on 9/11/20 only to stop AGAIN on the same day when the installer and us both notice the stairnoses color and texture do not match the HW floor that is specified in the contract. From this point on, the vendor agreed in writing there is a problem with the quality, but does nothing but blaming distributor and the 3rd party vendor they use to make the stairnose. and with no ETA on when this will be resolved and when to finish the job. His standard and only answer is that "i follow up daily, and haven't heard anything so nothing i can do". Since there is no concrete plan/ETA to have the replacement material ready to finish the job, i proposed whether he can use HW Plank on the stairs and paint to match the HW floor color. He said he cannot do that as that is not in the contract. And propose we pay for the incomplete job and we can ask and pay someone else to finish the job. Why should customer pay for a incomplete job and pay in addition to finish the job He then said the contract did not say when he need to finish the job so he is not violating the contract. It has been over 3 months since the contract signed and we are left with a house missing 2 landings and 4 flight of stairs without cover and there is absolutely no commitment from him on when the job will finish. Anyhow, you get the drift. If you want someone only cares about taking your money, and pass on all the issues, and leaving the customer hanging with incomplete jobs, then go with them. One more thing, if you read this and still want to go with them, please make sure: 1) in the contract to stipulate must completion by date; 2) do not pay majority in deposit, pay <=50% in initial payment as you will have problems; 3) be ready to deal with all these issue and get yourself a lawyer and go to court as last resort.

easong

Fred helped us choose the high quality carpet upgrade we were looking for during our home interior remodel. We were able to bring samples home to check the color in natural light and find a wool that our cats were not interested in scratching. Fred came to our house and measured himself, then stored the carpet until we were ready for installation. His carpet installers were truly professional and attentive to details, such as borders with wood and tile flooring. Highly recommend.

Dan S.

My wife and I are very happy. Tom the Installer was terrific. Arrived early (he asked if it was ok first) and was done in under an hour. Cleaned everything up and took it all with him. The shades look amazing!!!! We could not be happier!! I’m obsessed with them! The living room shades are stunning!! I was a bit worried about just doing the cellulars in the bedroom but they are like none I’ve ever seen, really really beautiful! Everything we chose worked out