Jerome's Furniture Mattress & Patio Superstore-Scripps Ranch - San Diego, California

Rahul S.

Avoid this place at all costs!!
Only go to this store if you want your hard earned money to go in vein. They send damaged, old, used, and torn products, and do NOTHING when you complain.

I bought a recliner sofa and loveseat for ~$3100, the most expensive item for our new home. What we got looked ancient and wrinkled, nothing like the showroom model (see 4 photos of store item, vs 3 photos of the item when it was delivered 4 days after). The delivery guy said the wrinkles would go away in a few days. It's been over a month, and it still looks like trash.

I called these scammers within 3 days of the item delivery. The first call, the lady refused to help, even though I just wanted someone to fix the wrinkles, not return the item.

Then, over the email, someone named Rosa promised an inspection, but no one showed up. When I followed up, to my surprise, she said the management thinks the sofa is fine. Even when the store sent a photo of the showroom model to the customer care team, which looks nothing like what we got.

I'm attaching the photos of the sofa and it's up to you guys to decide to visit them or not for your next purchase. After endless back and forth, I'm taking them to small claims court to get my money back.

Oh, and their delivery guys are thieves. The box was bigger than my apartment door so my wife asked the delivery person to remove the box and put the sofa inside out door. Well, yeah, the delivery person asked another $100 to remove the box from the sofa when the charges included ~$100 for the an 'INHOUSE' delivery.

Lastly, beware of their fake reviews and fake reviewers who just have a one or two reviews submitted in google. The service is determined how you resolve the customer issue, not by how good looking products you show in the store and their service is nothing less than pathetic. Check all Yelp and TrustPilot reviews of the people, who received a damages product, and how these scammers responded.

Nita R.

I’m very happy with the service I was provided. I love the fact that I didn’t feel
any pressure. Armando was very polite, and caring, he also understood my situation and made the available options for me.

David F.

These guys were great. Put blankets down to protect the furniture from the rain. They communicated to each step.

Marla G.

We like the quality and value we get at Jerome’s. Sales people are helpful but don’t hover. This trip we were replacing an 18 year old couch from Jerome’s with a new one.

Yadira B.

The review just cover the shopping experience. I have not received my piece of furniture yet.

Very good experience, sale guy James was very informative and not pressured at all. He brought to us the deals and financial options the have. They are good!

Eleanor S.

My husband and I came into Jerome’s to find a new couch and ended up finding the perfect one! Jay helped us out and not only answered any/all questions we had about certain items, but clued us in on all of the pros and cons of what we were considering. He was so personable, informative, and very professional! He made the process speedy and fun! Highly recommend this store and Jay!

DONG Y.

I'm so glad I shopped here for the first time! The entire experience was smooth and enjoyable. What really stood out was the wide selection of high-quality products. After doing extensive online research, I found that the same brand of dining set was significantly cheaper here compared to numerous other online retailers, nearly 30% less. The shopping process was hassle-free, and the staff were friendly and helpful. The self-pickup process was also very convenient. As a San Diegan, I'm thrilled to have such a great furniture store in the city.

Kate M. P. B. P. C.

Mark made our experience delightful. We had my parents and my two children with us, quite chaotic, but we were able to snag our chosen couch. He was also able to make sure we get it in a timely manner, delivered and installed at a great price. Very happy with this purchase.