Just Like Home Furniture - Tarzana, California

Wendy J. P.

I recently had an incredibly frustrating experience with Just Like Home Furniture (Just Like Home Affordable Furniture) in Tarzana, a small furniture business that left me regretting my decision to shop there. From the beginning I was under the impression this was going to be a seamless transaction; however, the entire process was riddled with poor communication and a complete lack of professionalism.
Firstly, there was no transparency about the delivery, assembly, and installation process. When my furniture arrived, I was blindsided by the delivery person demanding cash for delivery when I thought it had been included with the total price I was quoted. This unexpected charge was never disclosed to me beforehand. To make matters worse, the delivery person dropped off the furniture still in boxes in my living room and left immediately after I paid him. There was no assistance with assembly or installation, leaving me to deal with it all on my own.

Attempting to resolve these issues, I reached out to Todd, the owner, immediately who shockingly pretended not to recognize me. Despite having been in his office less than a week prior to delivery, he responds with, "I don't know who you are and what you ordered. I have a lot of customers." This dismissive attitude was extremely disappointing, especially considering our prior interactions over text and phone. He offered no help to resolve these issues and insisted we discussed this when we closed the deal yet he failed to remember the deal was all done over text which I asked him to revisit as proof of no such conversation about assembly, delivery, receipt/proof of purchase, signed agreement, warranty, etc.

Throughout the transaction, Todd was quick to close the deal and receive payment, but he never provided a receipt or proof of purchase as of today. The only proof I have now is my credit card charge and our texts for the transaction. Furthermore, throughout the transaction there was no mention of assembly, any potential malfunctions, warranty information, or after-sales support especially given these couches are electrical. This lack of documentation and transparency is alarming, and it leaves me with no recourse should any issues arise with the furniture.

Overall, my experience with Just Like Home Furniture and Todd (owner) was deeply unsatisfactory. I expected a small business to offer personalized service and attention to detail, but instead, I encountered evasive and unprofessional behavior. I would caution potential buyers to seek other options where transparency, customer service, and accountability are prioritized.

I want to emphasize that I'm not trying to exploit the business or obtain any free goods or services. My main goal here is to inform my community and help them learn from my experience. Although I don't anticipate any corrective measures from the furniture store regarding my situation, it's crucial for them to maintain transparency throughout the process and provide everything in writing to avoid future misunderstandings. Business owners should not rush to close deals at the expense of neglecting important details and paperwork that are essential, especially for customers who may not regularly navigate such transactions or consider worst-case scenarios. I was overly trusting, believing that the process would be seamless and that I was in capable hands. It's disappointing that, in a time when small businesses are striving to thrive, someone like Todd would take advantage of customers and act as though nothing happened, "get over it / all sales are final" type of attitude, case closed, furniture (boxes) delivered, just deal with it. By sharing this, I hope the store will enhance their communication - verbal and in writing, and customer service to prevent others from encountering similar issues.

Eli N.

Found this place on accident while couch-shopping for a new apt. They don’t have much on-site, but Todd said just go to any Ashley store and try stuff out, then contact him and he’ll get it cheaper. And that’s exactly what he did. I asked a bunch of questions and he found a bunch of other great deals on other brands as well, stuff I wasn’t even finding during my own searches. I’m quite happy with my couch, despite the fear of not being able to return it. I’m 100% satisfied and would absolutely recommend this place, you have nothing to lose, either he finds a deal for you or you can move on.

Pharren

I KNOW I got on Todd’s nerves lol because I was so hesitant to buy my couch, but I am incredibly happy that I did! It’s such good quality and the price! Todd was really sweet and talk to me through the whole entire process. The delivery was quick!

Heather W.

I had found this store online prior to my move from out of state. Todd was absolutely incredible from start to finish offering exceptional guidance and customer service. In fact, now that my first piece with the order and delivery was so great I plan on placing the next orders with them next week. I highly recommend them! Thanks Todd and your awesome delivery team!

Andrew D.

Excellent business and people here. Came here after going to multiple furniture stores in the area and getting an idea of what I wanted. Was able to get exactly what I wanted here for a much better price and with much better and straight-forward delivery options and availability. Delivery went super-smoothly. You’ll never catch me at another “big box” furniture store again. 10/10

Lindsay M.

Todd knows his stuff and they are a really friendly place. It's really kind of hard to find, but only the first time. The furniture is nice and far more affordable than bigger named stores. My husband and I can't wait to order our new furniture. Thank you, Todd!

Susan S.

Shopped all around for the particular style, configuration, etc we were looking for in a new sectional sofa. Found the best deal at JLH express. Even during quarantine, Todd was helpful and responsive to my many requests for updates. Delivery was smooth and everything arrived in perfect condition. Very happy!

Eric K.

Purchased a sectional from them and have never been happier. Great people, very helpful and want to help you find a good deal.
The piece I wanted was originally an Ashleys furniture sectional and they recommend that we go and see it first hand at an Ashleys store before purchasing.. turns out that the sectional was $800 more at the Ashley's store..
They are fair and descent people. They will definitely have my service in the future.