Kimberley Harrison Interiors - Lafayette, California

Sasha P.

I was lucky enough to find Kim and her team just as I’d fired another designer who was just not delivering. I can’t imagine how much better the whole project would have been if I had been working with Kim from the beginning!

As context, I was remodeling a kitchen, two bathrooms and a half bath. A lot of moving parts! Kim was immediately available and asked me some questions to assess what I was looking for. Then she and her team got to work. Their process was smooth, efficient and effective. I was given enough choices to feel like I was providing input, but not so many it was overwhelming. They were always on time and did a great job managing expectations with regard to supply chain issues.

I really can’t recommend them highly enough. Totally reasonable prices with incredibly creative ideas and design. Kim and her team are super quick to respond to inquiries, but usually proactive in keeping in touch. Since I’ve installed what they helped with I’ve had constant compliments about how nice and how creative everything looks. I’d use them again in a heartbeat and am already thinking about my next project!

Annette A. D. R.

We had the most amazing experience working with Kim Harrison and her team. When we moved to the Bay Area we were faced with a sizable renovation. The entire place had to be reimagined. Kim worked with us through the entire process to transform our home into a beautiful and functional living space. We are especially proud of our new bathrooms. Kim worked with our contractor to entirely rethink these rooms - moving walls, adding windows and reconfiguring layouts. In the end, we have two beautiful bathrooms, one which won a design award. We also worked with Kim to reinvent our living area. Kim spent the time necessary to understand our style, but she also pushed us to consider new and fresh ideas. She incorporated our existing artwork and a couple of pieces of existing furniture into a completely transformed space. In the end we have a living space that is both timeless and modern. Thank you to Kim and team and we look forward to continuing the relationship!

Debbie

Sadly, Kimberley response is not truthful, why would I hire an attorney and file a complaint with the Better Business Bureau if I was treated fairly and to the terms of our contract. She is not a Certified Interior Designer. This is not required in the state of CA to be a licensed but other state do require it and I hope one day CA will also follow in the same manner.
She never provided me with any design boards. She sent an email dated May 9, 2024, saying she apologize for the confusion over not having a kick -off meeting per the terms of our contract and then said, "Ally was taken off your project due to some scope creep on another project. And then added, "I'm really sorry for the lack of communication, we have been in the process of hiring a Project manager, but it's taken some time". Her communication with me through this process has been mostly through lengthy emails which is not productive when discussion design ideas. I never could reach her or Ally by phone. If she had more jobs than she can handle and office staff positions not filled, she should have been truthful with me. Instead, my project drag on for 3+ months without showing much. I should have done this research earlier and when I asked her if she is a licensed designer, she never answer me. Here are a few licenses designers can hold: The NCIDQ is a national recognition for designers who met the standards for education, experience and examination. IIDA is a global organization that reflects commitment to the profession and adherence to ethical standards and CCIDC.
She was also not truthful in an email she sent me in January. Her answer to my questions about Trade discounts was not accurate. I am the kind of person that trusts people and expect them to be honest and truthful. I was expecting that same consideration in return.

I regret to say my experience with Kimberley Harrison Interiors has been extremely disappointing and frustrating. I enter into a contract with her back in January 2024 and terminated it in May 2024 due to spending thousands of dollars and never receiving what was promised. It appears Kimberley Harrison is not a licensed designer since there is no license number on her website, and I was told by the CCIDC that she is not registered with them, California Council for Interior Design Certification. I called them and asked if they could help me, and they said they cannot since she isn't licensed. Unfortunately, in California interior designers are not required to be licensed. Unlike the California State Contractors Board, which mandates licensing and regulates contractors. They will research complaints and help resolved them. I have learned from this experience that I will use a license interior designer that is registered with the CCIDC.
Kimberley Harrison Interiors firm never provided me with an Inspo/Mood board and no "Kick off Meeting" as promised in her contract. She states in her contract this is the launching pad for every new project. She stated a "Kick off Meeting" was not needed. During their many hours spent sourcing I liked less than half the items sourced. If she got to know me like her advertising stated she does with her clients, she would have known.
I was emailed furniture items they sourced which cost me thousands of dollars in sourcing time. I showed my attorney these items and he said, "Where is the cost of these furniture items?" Kimberley Harrison Interiors never provided any associated costs with the items she emailed me.
She also promised that I would be assigned one designer to my project, and it was Ally. I no direct communications with her during the last 3+ months. I learned in May she was taken off my project and moved to another project without any notice. Obviously, the other client took priority over my home project. Kimberley communication with me was done mostly through lengthy emails. Charging me at a high hourly rate is not an effective way to communicate design ideas. She was impossible to reach by phone.

Dr. M. F.

Kimberley is very professional and extremely talented. She asked all the right questions to understand the needs and style for my optometric practice, Luminance Vision Optometry. She helped create the exact ambiance and flow. There isn't a week that goes by without someone commenting on how beautiful my practice is. I couldn't be happier with how everything turned out.

Zola H.