LA Furniture Store - Los Angeles - Woodland Hills, California

yasaman M.

Mike was awesome! He helped us find the perfect coffee table at LA Furniture. He was super patient and made the whole process easy and fun with his great sense of humor. Definitely recommend working with him if you’re shopping there!

Eden P.

I had an amazing experience with Mike from LA Furniture! From the moment I walked in, Mike was incredibly attentive, knowledgeable, and patient. He took the time to understand exactly what I was looking for and offered great suggestions that matched my style and budget. The quality of the furniture is outstanding, and the delivery process was smooth and timely. Mike’s excellent customer service truly made the entire process seamless and enjoyable. If you’re looking for beautiful furniture and a stress-free shopping experience, I highly recommend working with Mike at LA Furniture!

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“Fantastic Experience and Excellent Service!”
I couldn’t be happier with my purchase from LA Furniture Store! Mike was absolutely amazing—professional, friendly, and extremely helpful. He guided me through their incredible selection and helped me choose the perfect furniture for my space. The quality of the pieces is exceptional, and the design is exactly what I was looking for. The entire experience, from shopping to delivery, was smooth and stress-free. If you’re looking for great furniture and outstanding service, be sure to ask for Mike!

Danielle D.

Mike was awesome! I came in looking for a couch - he listened to me and took me around to show me exactly what fit my specs. One of the easiest experiences I’ve had in a long time! Wonderful service - looking forward to going back 🙂

Burak Y.

Nice store with a good selection and fair prices, but a disappointing customer service experience.

Today, we visited the Woodland Hills location to purchase a dining table with chairs and bar stools. The store itself has a great selection at reasonable prices, but unfortunately, our experience with the sales associate, Pamela, left us extremely disappointed.

I like to check product details online to compare options, view dimensions, color choices, and availability. When I asked Pamela for information on a specific product, she had to repeatedly walk back to her desk to look things up, which was inefficient. To speed up the process, I pulled up the store’s website on my phone and checked myself. From that moment on, she seemed visibly irritated and almost offended that I was checking the website myself rather than relying solely on her.

She kept insisting that the online information might not be accurate and that we should not trust it, yet she herself used the same website to show us items that weren’t on display. It felt contradictory—why was it acceptable for her to use the website, but not for us? At no point did we even mention ordering online, yet she kept emphasizing that she wouldn’t be responsible for any issues if we purchased through the website rather than in-store.

What made the experience worse was her attitude. At one point, she even told us we were “free to go outside” if we wanted to check the website, essentially showing us the door. It was incredibly unprofessional and disrespectful.

I understand that sales associates work on commission and want to close in-store sales, but being confrontational with customers who simply want to gather information is not the way to do it. We were prepared to make a purchase that day, but Pamela’s behavior completely changed our minds.

If it weren’t for this poor customer service experience, this would have been a five-star visit. I hope the store management takes note and improves their approach to customer interactions.

Guy G.

Mike was great at helping us find what suits our taste. And the furniture is of top notch quality for decent prices! Great experience at the store as well even though you can shop online also. Easy white glove delivery. Highly recommend this store!

H J.

Mike was so friendly, patient and informative! Beautiful furniture with good prices! Highly recommend!

Edited:
Unfortunately I received 2 Broken tables (3rd one was fine) and their system was hacked and someone stole my information and put fraudulent charges on my credit card. The store did not take much accountability for it and were not apologetic. I would not buy furniture from them again sadly.

Aryana W.

Mike helped us pick out some fabulous furniture pieces for our new home, and we couldn’t be happier with the experience! Mike was incredibly patient and kind throughout the entire process, taking the time to understand our needs and style preferences. He guided us with such ease, sharing his knowledge and offering thoughtful recommendations without ever making us feel rushed. His expertise and friendly demeanor made what could have been an overwhelming task truly enjoyable. We highly recommend Mike to anyone looking for exceptional service and a great shopping experience. Thank you, Mike, for helping us make our house a home!