La-Z-Boy Home Furnishings & Décor - Fairfield, California

sri valli

Has a good selection of recliners, including 1-2 modular recliners. Can get expensive, but this store offers a lot of discounts usually. The manager is super friendly and takes the time to talk you through things. Has a large collection of swatches, so you can choose your fabric. I also liked that La-z-Boy offers lifetime warranty.
The only drawback is that if you want any middle seat to be reclining, there was only a possibility of having it as a manual recliner. The seats on either end were power recliners. Highly suggest you to ask and check this before making a purchase.

Damos Doom

Was just gathering information and window shopping and was greeted by Jason. Jason made my wife and I feel comfortable and welcome. We didn't feel like rushed or like Jason just wanted to sell us. We will definitely come here when we are ready to purchase. Thank you Jason

Eileen Uthe-Smith

La-Z-Boy is the best. We went their today to buy a new recliner for my hubby and decided to get a new sofa and love seat as well. Our last set from La-Z-Boy is going on 21 years old, and the seats are starting to crack in the sofa. The couches are so comfy. Everyone at the store was super helpful, and I would recommend them to anyone looking for new furniture or knick knacks for your house.

Sherrie Bliton

I wouldn't waist your money on this companies furniture. My husband and I bought from here thinking it was good quality, but it's far from that. We have only had our couches for 2 years and they're falling a part. They recline and the parts/build is poor. The store even told us they don't make the love seat we have anymore because of the issues it was having, yet won't replace ours knowing it's poor quality. They told us to contact customer service and then they blew us off and told us to contact the store. Do not waist your money. I'd buy from Costco or Sam's as they would have no issues replacing a faulty product.

Update 1/18: So, they sent the parts, but only for the right side of the couch. They also needed to send the exact same parts for the left side of the love seat. Since the entire couch is attached and is all affected. I called the FF store and they said they don't help with that and gave the customer service number again. And once again no help, phone line only continued to ring with no answer. This has been a headache. The faulty couch should have just been replaced at no cost since it was said these are no longer selling as they were faulty coaches. They offered someone to come fix it and that would cost us 575 to fix the whole couch. We paid 800. So we could put that money to buy a whole new couch being it's only 225 more. But, if I have to do that because they didn't send us the other parts or just replace the couch it won't be from this company/store.

Donna Gary

My experience has been very disappointing thus far. I was promised my chair would be delivered to the Fairfield store the Friday before Christmas so that I could pick it up. The clerk made an error and it wasn’t delivered to the store. I was very upset and made my feelings known. The next evening on 12/23 after hours I received an automated phone call stating my order would be delivered to my home 12/26. Assuming the manager must have made the alternate arrangements to compensate for their error- I prepared for the delivery. Much to my dismay this was just another error. The DM told the store salesperson to tell me that I could pay the home delivery of $100 or pick it up on 12/29 when the usual deliveries arrive at the store. No remorse, no apology, just a big message to me that he didn’t care. I do not recommend this store unless you are looking for mistakes, frustration and lack of service.

Jason Garrison Sr.

I bought (2) large electric recliners $5000 total. Rocker/swivel supposedly top of the line. After 2 1/2 months one recliner was making horrible noises. It took almost 2 months to get a technician out to fix it. They ordered/ received the wrong parts. So I waited another three weeks.
The technician replaced springs/ rocker frame because he stated the frame was rubbing against the other part of the frame. After fixing it was fine for about 5 minutes. After he left, the recliner started making cracking/spring noises again. I want them to replace it with a new one but they stated you only have 5 days to return it. I just want it replaced because it is defective. They are sending a technician out again to fix the problem SMH. I got extended warranty but it’s only been 5 months on a $2500 Recliner, never again. Thanks for the product Lazy- Boy SMH.

Mark Almeida

Although I did not get the recliner I truly wanted(it was on long delay and could not be delivered by the time I needed it), I am very pleased with the recliner I ordered. Delivery was prompt and neat, and Korrie and Jason were very helpful.

Ronda Mathis

Jason was great. He explained all the functions and options on the recliners and gave me a strategy for narrowing down the choices to make it easier to pick the perfect chair. The only reason this isn't 5 stars is the two other sales people in the store spent their time sitting at a table on their phones. I was sitting at a table going over the paperwork on my purchase when one of them told Jason there were people in the store that needed help, and he got up and helped them. I don't blame Jason for that, he got back to me quickly. One of them did eventually get up to help a customer, but I don't know what their deal was. If they were on break, they shouldn't be on the floor. Is there no break room at the store, because there should be. That being said, I highly recommend Jason, and I feel the chair I ordered is going to be awesome, with a really fantastic warranty. BTW, the new chair is replacing a 20 year old La-z-boy, so those things are built to last!