Llano's Landscaping -

Beth Charpentier

DO NOT USE THIS COMPANY!

If I could give zero stars, I would. Found Llano’s Landscaping on Facebook, and while their work looked decent at first glance, my experience was a nightmare from start to “finish” as they did not fully complete the job. I hired them to build an extended paver patio with a sitting wall and fire pit. I was promised a one-week job that ended up dragging on for nearly six months.
MISLEADING QUOTES AND HIDDEN COSTS: The final cost of my project ended up being 40% higher than the original estimate—an intentional tactic Luis seems to use to win jobs with low bids, only to inflate costs later. He also charged me for materials by the pallet, even though almost half weren’t used, allowing him to reuse leftovers on other jobs and double his profit at my expense.

HORRENDOUS PROJECT MANAGEMENT: Luis tore up my yard before even securing the pavers, citing “supply yard delays.” Meanwhile, my backyard was left unusable for over a month, and his team destroyed my sprinkler system. They also left trash scattered everywhere. When the materials finally arrived, he held up the project by insisting on “progress payments” for work that was nowhere near complete. Every milestone within the project was started and left half completed for weeks at a time.

ENDLESS DELAYS & EXCUSES: From blaming supply yard delays to claiming “emergencies” or “truck breakdowns,” there was always a reason why progress stalled. Luis constantly blamed supply yards for messing up my order THREE separate times. In reality, the delays were because he failed to place orders on time and didn’t have the funds to pay for materials. I had to call the supply yard myself and pay for supplies upfront just to keep the project moving forward. On top of that, he would threaten to stop work unless I paid the full labor cost for any change orders upfront after paying for supplies. Given his track record of leaving each milestone partially finished, we eventually agreed that I would pay half the labor cost upfront and the remainder upon completion, but even this arrangement was riddled with delays and excuses.

INCOMPLETE WORK: After months of back-and-forth, the project is still unfinished. The lighting kit for the sitting wall was never installed, and Luis offered a measly $200 deduction, which doesn’t even begin to cover the cost. He consistently told me, “I could have just left and not finished anything” as if he did me a favor by coming back to the project…this is a clear indicator that he has done this before.

In summary, my backyard was left a mess, and the quality of work was subpar (photos attached). Luis Hernandez is very frustrating to work with and lacks the ability to properly manage a project. I’m currently working with my lawyer and planning to file claims with the Arkansas Attorney General, Small Claims Court, and Better Business Bureau.

Do yourself a favor and avoid this company at all costs. You have been warned, DO NOT USE THIS COMPANY!

Michael Hein

Do not use this company! They started the job and then realized it was going to cost him more than he quoted. He will not finish or refund my money. I have filed a complaint with the Arkansas Attorney General. Also, the craftsmanship is terrible. He had to come back three times to fix a wood gate that he built. It still doesn't work and the hinges don't line up.

Owen Shortt

My wife found this company from a Facebook past she had made. They did excellent work for us. Built us a entire conposite deck around our pool. They were on time and worked very diligently until the work was done. Pricing was very fair and they did a great job of communicating with us everything they were doing.

Joie Bray

We are very pleased with Luis and his team. Our job isn’t complete but I couldn’t wait to write a review. I’ll post pictures when it’s done! What I have been most impressed with is the professionalism & wonderful communication. We interviewed several companies and found Luis to be the easiest to work with and he always makes sure we are on the same page! It’s been such a pleasure!

Michael Hein

Terrible craftsmanship. In addition to many other issues, it has now come to my attention that the wooden fence he constructed he did not nail all of the boards in. Makes sense since he dropped off some kids to do the work. I have filed complaints and a lawsuit is pending.

Rick Garrett

Edit to response - 09/14/2024 - pictures are not old they are current as to how poorly the fence and gates look still. Still haven’t been contacted by Luis nor has he been back to the site to fix anything. It’s absolutely absurd taking advantage of people like this. We have an active complaint with the Arkansas Attorney General’s Office.

Original review - We’ve had the absolute worst experience with this company. Our fence was completely destroyed by the tornado. Luis was eager to get started but the project would take place while my family and I were out of state. We decided to move forward and have it done so we could return home with some sense of normality. What a mistake……
Luis was sending miss leading photos to continue getting project payments from us. We arrived home four days after they were “finished” only to find both gates unfinished and still lacking hardware. Made contact with Luis and he assured us he would return the next day. Called him multiple times throughout the day and his arrival time was different until he informed us it would be the following week.

He showed up the next Monday morning and dropped off a 9-10 year old boy and an elderly man around 60+ years old. Needless to say the craftsmanship is atrocious, and they knew it. They left without a word or final inspection. Both gates are still inoperable, back fence frame isn’t even inline or even affixed to posts, and nails sticking out everywhere. All communication is now being ignored by him. No refund issued, just completely ghosted. To top it all off the license number on our contract, according to The Arkansas Department of Labor and Licensing is FAKE! These are just a few of the many photos of problems and the short version of the story.

Andrew Perry

Luis and his team did an excellent job on our landscaping and cement project. Always on time and communication throughout.

Paula Beard

A great experience! These guys are wonderful! We are very happy with their work. The guys are very nice and prices are affordable. They work hard to make your vision become a reality. We will definitely be using them again!