1/5
Never had an issue with Tom or his team until the week of July 4th. I was scheduled to have my yard serviced Monday July 3rd (he cuts my grass biweekly and this happened to be my week of service.) Not only did he not show up to cut my yard that day, but he also gave no mention or warning that he was taking off for the Holiday. Understandable, but what's upsetting is that he could have made an effort to cut my yard the week prior or at the very least issued a notice that he wouldn't be servicing yards due to the coming holiday so other arrangements could have been made. I was hosting a celebration and let's be real, who doesn't need there yard cut for Independence day celebrating? When I contacted him he didn't seem overly concerned that he left a client to figure it out for themselves. He offered to cut the grass the day after but I needed it cut for the 4th. So I ended up paying someone else to cut my yard for the holiday. Which was expensive. I don't think Tom is a bad guy, I just don't understand why he didn't value me as a customer, when I was always nice and always on time with my payments. For that reason I can't recommend this business.