Minka Group - Corona, California

Aadesh S.

I’m extremely disappointed with the customer service and so-called "lifetime warranty" from Minka Group. I purchased a ceiling fan from one of their local dealers about three years ago. Recently, the motor failed, which should have been covered under their warranty. When I reached out to Minka Group, they initially told me to return the fan to the original dealer for a replacement. Unfortunately, the local mom-and-pop shop where I bought the fan has since gone out of business due to the economy.

When I contacted Minka Group again, they insisted that I ship the defective motor back to them in California, at my own expense. The motor is heavy, and shipping it is quite expensive. This is not the type of service I expected from a company that claims to offer a lifetime warranty.

A warranty should protect the customer, not place additional financial burdens on them. I’m thoroughly disappointed and frustrated with how this situation has been handled. I would advise anyone considering purchasing a fan from Minka Group to think twice. The inconvenience and lack of support are simply not worth it. I will never buy from Minka again.

Michael L.

My fan encounter an issue with the receiver/motor after almost 3 years and I spoke with Bertha Morales in support and she was able to get approval to replace the part under warranty. Prior to this issue I must say the fan works well and everyone compliments on my Windmolen fan.

Michael M.

This company knowingly sells fans that when light goes out the customer can not get a replacement. They have been doing this for over 5yrs and 100's and 100's of people have been left with a ceiling fan with no light. Minka Group and Tim Flannery are snake oil salesmen. They sell expensive items that break quickly as its cheaper to pay agents to frustrate and give the run around until the customer gives up. Dont believe me check out there listing on BBB its about bad as one can get.

Luke

I have enjoyed their DC motor fans over the years. The email customer service leaves a lot to be desired, however. If you need anything, like 2 screws missing from a fan that was drop shipped, the answer is, "talk to the place that sold you the fan," rather than, "we are sorry to hear that; we will send those right out to you." Not an after the sale customer service focused company. Definitely more B2B. In looking through the other reviews it seems that my experience is quite common.

Jason R.

I ordered my first ceiling fan from them. It took some time to arrive and noticed plastic pieces in the light module only after it was installed. We called them up asking for a replacement only to be redirected to our local dealer who submitted the request after I sent the required photographic evidence.

I was then so bold as to order a matching fan for the other bedroom thinking they were going to make good. It arrived without a downrod. We called and went through the same hoops to have a replacement “expedited”. Almost a week later we were sent the wrong part. Now I have one fan partially assembled, ordered almost a month and a half ago, waiting to be installed and another fan with defective light module. Awful customer service.

Tom S.

Not recommended. Bought two identical ceiling fans unfortunately one was noisy. Called customer service and they blamed the wall switch. Finally agreed to send part that “may” fix the problem but stated the part was on back-order. Said they would send when it came in. Called a month later and now they said “sorry can’t help you” try returning it to the lighting store where you bought it. Would not recommend doing business with a company that does not stand behind their product or offer customer satisfaction.

Nimmi S.

Save your money and get fan from a different company.

I bought this expensive Minka-Aire Airus F598-BN fan thinking I was buying quality product from a reputable company. After this experience I would never equate expensive with quality. I have had it for just a couple of years and not used much as the room where it is installed is not a bedroom. One day I was working on my computer in the room and I suddenly heard a loud noise from the fan. I immediately switched it off. I thought that maybe some blade screws had gotten loose but was shocked to see that the blade bracket "inside the housing" where the blade support plate gets attached, was completely broken. Difficult to comprehend how something like this could even happen.

I contacted Minka tech support and send them the pictures. They were surprised at the broken part and passed the issue over to management. You would think that this company would respond quickly and be worried about this structural problem could have easily turned into an injury and property damage. But no. It has been more than a week and still no response from the management.

Conor M.

I've owned seven fans from Minka Aire over the past 12 years. Excellent quality and great customer service. Ben was very professional and patient when dealing with an issue I had with one of the fans.