New Horizon Carpets - Hemet, California

Virginia Clements

Excellent customer service! This family owned business provides the best deal for your money and quality work. They came early & installed fast. Very happy with the level of service at every step from estimate to installation.

Barbara Carr

We had just bought a home in Hemet which needed all new flooring but I was having a hard time deciding on which product to go with. Garrett in the showroom was ever so helpful. He explained the price differences between tile, carpet and vinyl plank as well as the durability of each. We ultimately decided on vinyl plank and he helped us reduce our choices down to 2. We were desperate for the old carpet to be torn out as it was stinky and nasty with old dog urine and the temperature was well over 100F every day! So the next day the owner and his son showed up for the measuring and gave us the quotes within minutes. They too helped us in our final selection and amazingly didn't try to convince us that the higher priced one would be better. Once they saw the condition of the existing carpet, they went over to where their installer was doing a job, and called us back within minutes to say that the old carpet would be torn out tomorrow (Saturday). The next morning Ron (the installer and ripper outer) got busy and by early afternoon had all the old carpet and tile gone!! No more nasty smell. We then coordinated installation around our painting schedule. It took 2 days to install, and the guys were very polite. The vinyl plank looks great. As for Cost, I had also been working with C&C carpet and New Horizons were $1,000 lower, plus they really went out of their way to accommodate our predicament. I highly recommend them for all your flooring needs.

Troy Ray

Had New Horizon carpet install carpet in our home scheduled for January 2, 2014. At 0905 in the morning, ONE person came to install carpet in three bedrooms and the connecting hallway. When I came home from work at 4 pm, the installer was still working on two rooms and the hallway, with only the master bedroom complete. I was angry, and drove to the showroom. The gentleman that sold us the carpet was there and told me to my face that I was LUCKY that they had sent me their best installer, and that he liked to work alone. He then told me that we have no contract in writing, and that he never told me that it would be done in one day. I asked for a discount for the inconvenience, and he laughed at me stating that he had given me a rock bottom price for that carpet. The price was not that bad, and the installer, after staying until 630 pm that night, and close to four hours the next day, the carpet installer did an awesome job. I will not be purchasing carpet from this store ever again just because of the attitude of the old man who sold me the carpet. My wife and I are completely for trying to spend our hard earned dollars at local retailers, but never again at this store. Rude, with no loyalty to their customers.

Update..... On December 2, 2014, Ken, the owner, contacted my wife to find out what the problem was that we had, and try to resolve it. I returned his inquiry later that afternoon by phone. Ken was extremely apologetic for what took place, and asked what he could do in order to make things right. I explained to him that it had been almost one year, and as far as I was concerned, the matter was water under the bridge. Ken was insistent on making things right, and I told him that at the time, a refund of $50.00 for the inconvenience and disrespect I suffered at the hands of the salesman would have been sufficient. We talked for a bit longer as Ken continued to apologize for taking such a long time to make things right. He then talked about giving us a gift certificate to go out to dinner or something like that, and assured me that we would be hearing from him and his company to make things right. I am not going to get into specifics, but today I received in the mail something very generous from the company that changes my mind about the loyalty they feel towards their customers. I will now recommend them to anyone and everyone I know that is in need of carpet or other flooring options. If you have a legitimate problem, make sure you contact the owner Ken, and he will do his best to make you a repeat customer.

Denise Underwood

Thank you New Horizon Carpet for another job well done. Your installers put vinyl flooring and carpet in our rental house in San Jacinto last week. The flooring looks so much better.
Last year we had you install tile floor in our house. It looks beautiful. I have referred my family to your family business.
Thanks again,
D. Underwood

The Shopper

We just had our office remodelled. New Horizon did the flooring and it is beautiful! Some of the most generous folks you would want o meet. I got this remanent piece and it looks GOOD in our living room

Arlene Lebeauf

I Just hope their Work is better than Customer Service. Never get call backs, Never on time. Right Now they are 1 1/2 hour late.
Please Lord let this Job be done correctly and Looks good. I have faith it will be done Right and they get here SOON!
another review after the work is done

Armando Moran

When New Horizon agreeded to travel the distant they did for estimate, I thought great a company hungry for business, I'll use it as a bargaining chip. Was I surprised to have father and son team Rick and Richard doing the estimate themselves, within minutes it was clear i had over 4 decades of knowledge at my disposal, and it was there personal attention to servicing there neighbors, which has made them a land mark business in Hemet. lacking a true sense of decor in what is in style and accepted in the real estate market (you people should have seen the colors i first picked out, thanks Liz at home depot hemet, you saved the day) or what was even available, the insightfull questions regarding the use, and look ,as well as with past issues regarding floor covering, enabled me to make choices that have added functionality, and beauty to my home. And then began theconstruction issues that were dealt with in such an accommodating way,it was so helpful almost like they were the only ones willing to work with me, a huge burden lifted from my array of issuses. I was surprised at the level of craftmenship from the entire installation crews, when you see the pride they take in the job well done,matched with great quality products, is truly a winning combination ,and i had tile,flooring, and carpet installed, not a hiccup. I'm walking barefoot in my house for the first time. Thanks New Horizon

Pamela Teters

Love my new Shaw floor! Installation crew worked hard to give me that perfect floor! Great experience with New Horizon, and I would call them again for any other flooring needs..thank you!