Old Town Furniture - Santa Rosa, California

Alexandra Nichols

I had a great experience buying a bookcase here. They were friendly and helpful, but also have me room to think when I needed it. They have some of the best options in town for solid wood bookcases. Most shops don’t have them anymore. The price was reasonable for the quality. If you want a more modern look, you can head next door. Delivery was cheap compared to other furniture stores and it came when they said it would.

Janine Ahlers-Scott

Terrible place, save yourself and your money. Defective product, lack of accountability, over charged, flippant and the worse service we've ever received.
We purchased a $12K (you read that right) table & chair set, which had to be made. Instead of the 3 months we were told, it ended up being a 9 month wait. When the table/ chairs finally arrived, the service folks brought them in and that was it. There was no follow up, no other communication, nothing...silence and crickets from their store managers and customer service. Not one person from their store inquired how everything was, if the delivery was alright, was the product alright.. seriously no feedback, no inquiries. Turns out the table wasn't what we wanted or thought we ordered. There were many defects throughout both items, including the 6 chairs. We figured we waited so long, and as fire survivors with little to our name, we just tried to take this in stride and move forward with what we had. The table doesn't retract easily like the floor model did and it's an entirely different mechanism than what we wanted and were told we would get. Fast forward a year and we are shocked at the poor quality of the material used, the lack of accountability shows explicitly now that the chairs are already falling apart with no easy way to repair. The backs have loosened up and the screws are stripped. We are astounded how easily dings and nicks are so visible with simply everyday general and easy use. It's just my husband any myself, so no kids or other destroying factors to the table and chairs.
I'm so disgusted by this company and store, I will not set foot back in there any longer. They had other pieces we were originally interested in, but I don't want anything they are selling ever again.

Nancy Hayssen

Great options for furniture. Prices and delivery are reasonable. Very nice workers here and lots to look around at.

Ashley Mucha

We bought a brand new bedroom set from them and it’s absolutely stunning. Came out exactly how we wanted, it was on back order for 12 weeks but worth every bit of the wait. The delivery and setup team was very courteous and prompt, made sure everything was right. I can’t say enough about how happy we are with our bedroom set, we will most definitely be buying all of our furniture from them.

Genny Craigie

It been few years since I bought my Amish furniture at Old Town Furniture. I was dusting today thinking how I love my furniture. No regrets at all service great. Im a hardball to work with they put up with me with a smile.. Even if u can't afford the Amish they have so much. Much more than u see. Highly recommend. I use there Guardsmen deep clean furniture stuff to keep clean love that to. I use it on all my wood

Carol stenlund

Really want to give a shout out to Paul and the staff at Old Town Furniture. They were awesome when our 2 yr old recliner broke. Paul contacted the manufacturer, found that the part was under warranty and ordered it. The part arrived and 2 nice men came to our house and fixed the chair. Overall, a pain-free experience. Thanks Paul!

Njel De Khu

Loved
Fabric selection, quality, designer's expertise

Ordered 10 weeks ago, hope to hear soon that order will deliver at 12 weeks.

Didn't love price quote off by $1200 - which is why I went to Mark Tomas for other living room/bedroom pieces.

Malia Howze

Excellent customer service (Amelia is wonderful) and a great selection. Some things are a bit pricey, but the quality is worth it. Other things are a steal.