RBW Showroom - New York, New York

Paul L.

I have purchased a dimple sconce for a bathroom in my house and also a set of delta i’s for our master bedroom. We love both products. Staff in the store was knowledgeable, friendly and very helpful. We did have to reach out to customer service for an issue with the LED on one of the bedroom fixtures. Customer service was excellent. They setup a video call with a post sales rep and he diagnosed the issue and then had a replacement sent out at no charge.

M B.

Great experience, highly recommend. Not only is the chandelier I purchased incredibly beautiful, the follow-up customer service I received was A+. The rep, Kim, was very responsive, knowledgeable, with great follow-through. One of the best customer service experiences I've had in a long time!

Ascher _.

Aside from the quality design, by interactions with two RBW employees was so positive. They were super helpful and very thorough - even though there was non incentive to buy anything. I appreciate that sort of selfless attention and you have my future business.

Timothy M.

I couldn't be more disappointed with RBW, to be honest. While they make beautiful products, their customer service, technical support, and product quality are abysmal -- especially for a company with design-oriented lighting at this elevated pricepoint. Out of a large order through our architect, two fixtures (including one that was a custom-ordered color) are between partially and totally non-functional, and we had issues with broken glass on another. They only respond to our inquiries periodically, endlessly asking for more information (to do "due diligence" as the only manager to whom I've actually spoken told me) -- and after several weeks of back-and-forth, some faceless person in a technical role has now ascertained second-hand that the issues reported by our electrician (which existed from the first moment out of the box) are our fault and only repairable at significant additional cost to us, including facilitating our own shipping back to the factory. This decision was relayed via email, and follow-up questions have gone unanswered.

Our family didn't select RBW, and certainly would never do so again. For a small company, they are more impenetrable and unhelpful than most giant, faceless corporations. (As one contrast, we had an issue with one of our Marvin windows, and a replacement part was shipped out, at no cost to us, in 3 days by an immediately available, kind, and helpful agent at their HQ in Minnesota.)

Our family's advice: stay far, far away from this awful company.

Michael B.

Poor quality product and even worse customer service.

I have a pair of Crisp sconces in my guest bath and after just a few years, one lighting element went out. I reached out to customer support and found them to be slow to respond and required information like “the original purchase order” when the developer built the condo unit.
Unable to supply or recommend a replacement lighting element, customer support cheerfully suggested that I buy a new pair of sconces!
What a ridiculous way to support an unreliable and inferior product.

Hanya L.

I have had a wonderful experience working with RBW. They are very responsive and helpful!

Elena A.

Beautiful space, friendly staff, great opportunity to see lights in person.

Scott V.

Expensive sconce died within a year, extremely difficult to reach. Ended up ordering another one for a customer from another store because I literally couldn't reach anyone. Takes 24+ hours to respond to emails, then they ask for the same information as the first email, then respond 24+ hours later needing "more information". I didn't care about getting their junk light fixture covered under warranty I just needed a replacement ASAP. Called at least 6 times throughout the day and left voicemails without getting a return call.