Ross Furniture - Lancaster, California

Tonya Arthur

Back in April I went there to buy a white headboard. They didn't have what I was looking for so I wanted to order from a catalog. I saw one I liked but I was unsure about buying something I can't really see or touch. So I made the purchase for 260.00. I got up went to the back and saw something with the same material and I didn't like it. I asked Jeff if that was the same material as the one in the catalog and he said yes. I told him I didn't want it and I'll take a refund. He told me that the purchase didn't go through. So I got up and left. A few days went by and I checked my account and noticed that the purchase did go through. I went back to the store for a refund and the brother was there. He told me that he would give me a refund so he gave me a refund back to my account, so I thought, and gave me a refund receipt for the 260.00. I waited a couple of weeks, never got the refund. I called my bank took a picture of the receipt and sent it to the bank through the Chase app and they gave me my 260.00. I didn't think anymore of it until I checked my account last night in September looking for something else and noticed that Chase took there money back. So I'm looking for the receipt and I noticed that on the receipt the brother put that he refunded me with cash. They stole 260.00 from me and yes once they make the sale they are very rude. I'm going up there today and try to get my money back. I know I'm not going to get it just by reading the reviews. How are they getting away with doing stuff like this? What do I do? (To be continued)
I GOT MY MONEY BACK AND THE BROTHER WAS VERY NICE ABOUT IT!

Ryan Kim

Mr Tran treated me with the utmost respect and had fair prices for good quality furniture. It seems as if other reviews are not fairly asessing the business because of their "personal situations." The experience my family and I had was exceptional. We would recommend this to other people looking for furniture.

Brandon Kim

Great amazing furniture store, he is very nice he is a good guiding helper when looking at furniture. I wish there was more furniture stores like this one, I highly suggest you go here to find great amazing deals on furniture.

David “Loco Dave” Des Autels

Made a random stop, hoping too support a smaller furniture store , that was a mom and pop style. I was super impressed by the quality and selection , I decided I'd buy a piece of furniture, I was able to locate something wonderful. I asked about custom order of something, the store gave me a few catalog selections based on what I did like in the store. I placed my order, put half of cost as down payment, my order arrived fairly quicklyquickly, a few days. They called and notified when ready for pickup , even put the furniture together for me. So incredible. When i arrived too pay remaining balance owed, they loaded my furniture for me. Was such a incredible and awesome experience.

Billy Inglett

Don't waste your time at premium furniture next door, they charge more for delivery and everything else. I was in a time crunch and needed a bed and couch towards the end of the day and Ross went above and beyond to help me. If I had all the cash at the time, they would have delivered in right then, instead they let me borrow a twin mattress for the night. They even tied it to the top of my car for me. They gave me a discount for paying cash and the next day they delivered and also helped me with some other furniture that I didn't buy from them. Excellent customer service the whole way. Premium barely spent time with me and they had a annoying program they made you sign in to. If your able to wait a week, you can order some very nice furniture from their catalogs that comes from warehouses in LA

Doomass The NIGHTCRAWLER

Do not waste your time going here. They're scam artists.
We gave them almost $2000 for couches over a month ago, they said the couches would be done and have arrived within 2 weeks. Then every other week they change it and say it's going to take another week. They refuse to do refunds or make any adjustments or accommodations for the inconvenience and dishonesty.
It seems like they're taking peoples money to stay afloat financially, then dealing with back orders as they can afford them through new customers purchases. This business is just cheating people out of their money. Hopefully others can learn from our lesson so they dont have to go through what we are. It's better to go to any other furniture store and pay the extra $100-$200 if needed, to know you're not being scammed and you're actually getting what you purchased. Just avoid this place at all costs honestly.

Sivenn L

I’ve ordered a formal living room along with a dining room set, and have been very satisfied with their products and services! David have been very helpful and I highly recommend them to all of my patients! Their prices are very reasonable and I would never go anywhere else! I still have more bedroom sets to order and am excited to decorate my whole house with their furnitures!

Dustin Hehmann

Cheap furniture, over priced. Don't buy here.

Purchased a futon, corner broke not even a week later. Paid $279+tax +$35 delivery, said it'd be here Monday, I told them I needed it urgently.

Called Monday they told me Wednesday, they called me Wednesday and asked if they could deliver Thursday instead. It broke and they wanted $35 to pick up an extra $35 to deliver a replacement and fought me on picking something else. (Who wants to replace a futon that breaks in 1 week with the same thing).

Originally I was told if the furniture is broken they could refund the money, otherwise I could return it and pick something else no problem. They basically told me what I wanted to hear to make the sale then acted completely different once they had my money.

I replaced with a bed frame, they told me next Thursday, Thursday came and they told me next Thursday again. I had to call them that Thursday and they told me i had to pay $35 after previously telling me they'd ship free and pick up the futon at the same time.

I reluctantly agree. The bed frame arrives with dings, scratches, and defective pieces. One side had about 12 holes for screws and the other had 0. Yet it only came with 3 support boards, 2 legs broke attempting to lightly screw them in. They came with tiny plastic buttons that are meant to extend to touch the floor, none of them would touch, and the boards were less than 2 inches wide and less than an inch thick. And none of them could screw in the side with 12 defective holes let alone the side with 0.

I called and complained and took pictures as i opened the box to document everything so they couldn't blame me this time. I replaced the 3 boards that i knew would break with 6 2x4s and attempted to cut my losses.

2nd day while my girlfriend slept in one side and i laid their with my weight evenly distributed across the entire bed, the fragile piece with 12 defective holes snapped. This bent the screws that connected the frame to the head and foot boards.

I called and asked for another replacement and they said they wanted another $35 to pick it up, another $35 to deliver, and they would only replace the pieces that broke. I couldn't get anything else in the store since they already let me once.

By this point I've spent $370 for a $270 broken bed frame, spent over 3 weeks waiting, put 2 pieces of furniture together and had 1 futon for 1 week, forced to store it after breaking for 2 weeks, had the bed frame for 2 days and had to rent a uhaul to take it back.

They are rude, repeat the same thing like a broken record and try to blame me for breaking it. Any other company would have higher quality and a better return policy.

I bought 2 futons from Wal-Mart, both uncomfortable but neither one broke in almost 3 month's and they returned both for store credit with no receipt, would of paid cash with receipts.

I've wasted over a month and beastly $400 dealing with this. They show no sympathy and best they offer is replacing the same cheap product.

It amazes me they're still in business, but i suppose when you sell cheap furniture and charge $35 to deliver not even 5 minutes away at their own convenience selling products as new that are clearly defective, displays, etc they manage to make a few bucks.

Don't waste your time or money. Buy off Amazon or any other furniture store that had decent return policy and doesn't force you too pay more and keep your money in store.

I even offered to take half price and let them keep the delivery fees just to cut my losses because I'm moving and they're rude and blame me and won't work with me at all.

Honest to God i wish i never made the mistake of buying from them.