Santa Cruz Ace Hardware - Santa Cruz, California

Gail M.

The staff at this ACE location are friendly and helpful, but unfortunately, the manager is consistently rude. I visit this store frequently, and every time I check out, I have a negative experience. She gives me a hard time when I try to use a store coupon or return an item. During my most recent visit, she even failed to process my return properly. I've had enough and will be taking my business to San Lorenzo Lumber from now on.

Dan S.

We bought a drain auger here to clean out our drain. We weren’t successful because the auger fell apart while we were using it. Guess what. Ace is not gonna take it back because it’s been used.

If I could convey how hilariously bad the design of the drill attachment is on this thing, anybody who understands how things are put together would not believe it. Two of the most vanishing lease small metal lobes on the side of the perfectly round shaft going into just blue plastic.

You know this is supposed to receive torque from a power tool, right?

This is exactly the kind of reason why I try to shop local and end up regretting it. Womp womp

clyde F.

I checked several hardware stores and a locksmith no one could make the key. Joys’ keen eye and skillful touch made the key that works perfectly. Joy is an amazing key slayer!

Brig C.

The Ace Hardware Store at the corner of Soquel and Seabright in Santa Cruz, California is a real gem of a store.

It has an old school feel that you just don’t get at a big box store.

It’s efficiently managed and you can tell the associates are knowledgeable and seem to enjoy helping the customers…..a lot!

Once you enter, you are greeted and asked if there is anything that they can help you with. This AWAYS happens and they often send an associate to the area that you were directed to.

As you might imagine, it’s my go to store for most hardware needs and being local and close by, it saves tons of time and keeps me off the highly congested freeways!

Oh, and if you’re nice and a frequent flyer, they call you by name as Bonnie and Nathan did today when I visited.

A shout out to Gerard is in order because he is so knowledgeable and helps me find what I need so quickly.

Jim B.

Great neighborhood store, has many necessary home supplies. Friendly and helpful staff.

Penny M.

I bought a pair of wire cutters to cut down a wire plant enclosure, bought one recommended by one of the sales people. It didn't work so I went to return/ exchange it bringing with me the wire enclosure, unfortunately they wouldn't return it or exchange it despite the fact I had the receipt and the packaging. They pointed out they can't resell it and the receipt says no returns on tools.

Great.

I have now done what I should have done first, bought one on Amazon which I can return. Wonder why so many retailers go out of business? Customers will return if you take care of them but won't if you don't. No more Ace
purchases for me!

Motechi

Even the newbies here are as helpful as can be. Clean, well organized and well staffed, my only complaint is the excessive markups on basic hardware (think nuts & bolts) and brass fittings.

Wil M.

Love this ace. They have a nice and large selection. The staff here is very helpful. Much better than the westside ace.