ServiceMaster By McDonald -

I had a good experience with this company. I had two large area rugs that I was thinking about replacing, but when I saw the cost of it I called Clean Alaska and took a chance on just cleaning them. I dropped them off and picked them up the next day. When I unrolled them in my home I couldn’t believe the difference! They looked like new carpets. I’m so glad I didn’t buy new ones. This company did a great job and I will definitely use them again.

Kudos to Curt and his team! Always arrives on time and can accommodate to come after regular business hours and even sets up fans in the winter to make sure the carpet is dry before we open the next day! His team even checks before they leave to make sure they cleaned everywhere we wanted and go over the heavily used areas are cleaned extra well so the carpet doesn't stain. We have had our carpet cleaned twice a year and our carpets still look as good as it did when it was installed 8 years ago!

I have used this Service Master for a number of years and had good service until today. I arrived with an oriental rug to be cleaned at 8:30 after driving from the Eielson side of North Pole and no one was around. I called the number and the answering service said someone should be there. The operator gave me another number to call and the response was that number had been disconnected. I called the main number again and talked to the operator and she confirmed I had the correct number for the office. After trying the number again with the same response, I went to Walmart and purchased a carpet cleaner.

Calling Clean Alaska was the most amazing cleaning experience I’ve ever received, they are able to do jobs as small as a carpet cleaning up to do multi million dollar projects anywhere in the state of Alaska. Very impressive company.

I hope the jobs they actually show up for they are more professional then the ones they screw people out of. I called over a week ago, made an appointment for my 72 year old mother to get her carpets cleaned. Was told someone would call me when they were on their way out to her house and that it would be Tuesday May 24th between noon and 3pm. Well we paid to have someone come move mom's furniture (which leaves a 72 year old woman no where to sit until the work is done). It is now 355pm and I just returned from the offices of Service Master/Merry Maids on Hill Rd because no one will answer the phone, and the voicemail doesn't give the option to leave a message. I was shocked to see the building all locked up lights off?!?!?! What at 330 on a Tuesday? Finally a vehicle pulled up and the guy looked to be 17 years old, he was very polite and apologetic and informed me this wasn't the first time this has happened. I am furious, my mother has been on her feet waiting since noon!!!! Ok side note,,,,the polite young man just called me and is going out there himself to do the carpets...this in no way makes up for the unprofessionalism of Service Masters, but it speaks volumes about the young man, kudos to you Dakota, I appreciate you calling me halfway through this rant! Your bosses and management should be ashamed of the way they are treating customers. The lady that answered the phone earlier in the morning when my mother called and told her she didn't have an appointment...what horrible service from a company with the word service in their name. I will NEVER use them again, and will be posting on FB for none of my friends or family to ever use them either! what a joke, you cant post a review unless you give them a star, well my 1 star doesn't mean you deserve it.

Very professional, great service. No one does a better john getting my carpets really clean!