Shop Heroic Wholesale Outlet - Sacramento, California

Sunny S.

Our experience of shopping here is positive. Not a real fancy place to shop at. Overall pricing is compatible if you don't mind little imperfection of some merchandise. The shop is worth a visit.

Denis A. C.

Horrible experience. I purchased and item, paid for it, they allowed me to pick up another day as it did not fit in my car... I went back and the item "could not be found and they did not know what happened to it." In other words, they RESOLD and item that had already been paid for. Oh and they tried to even exchange with the cheapest item they had or give me a crappy 10% off... just bizarre. Won't ever shop here again.

Scott F.

Horrible experience at this location today with employee that was represented as the manager named Julie. Signs were very clearly posted showing reading classes mix and match buy 2 for $9.99. When we attempted to purchase them we were told by the employees the manager Julie had told them not to sell them at that price ( so clearly this is an issue that had already occurred before).

We asked for the manager and lady named Julie came out. For starters she was extremely rude and she then stated the brand we had square shaped boxes in the picture which are 95% of the glasses out there and all closest to the signage would not be priced that way. When we pointed out the signage she said they had gotten new glasses in the previous day and they were not for the signed price... but they apparently knowing that still left the sign up.

Now legally they have to honor the signage unless there is a clearly indicated brand or model number which you can see there is not in the pictures I uploaded ( It even says at the bottom Mix and Match OK). She then said she would no honor it and turned her back and walked off into a room and closed the door. When my GF asked the cashier for her name they said she had told them not to give it to us. Luckily I heard it when they called her to come out front to speak with us at the start. They also refused to give us the name or contact information for her boss or the owner.

We have shopped her a number of times before always with good service. I am hoping the owner will see this post and respond to talk with me and stop this kind of treatment for other customers.

Follow up:

Nobody reached out I called the store and spoke to a manager who told me they weren't allowed to give out information for anyone higher up. They promised me a call back which never happened.

I guess they care absolutely nothing about how customers get treated really a shame. I will now post a complaint with the better business bureau is that seems the only way to resolve the bad treatment of customers

Raquel J.

Neat store. Mixture of new and gently used items. Basically things are half price from stores like target and some Costco. Decent customer service but they are so busy it’s hard to get help. This means bring your own muscle to load anything because it took us over 2hours just to get someone to unscrew a table. Ended up borrowing a screwdriver and did it myself.

John S.

Terrible store. The manger JULIA is so rude to customers. There are countless reviews on her here but the owners don’t care enough. Owners need to look at the reviews. The last manager here AMY was so much better and knew how to run a store. Don’t go here if you want to get ripped off on merchandise. They raised their prices recently on most things. Go to Costco and get brand new stuff instead.

Lad A.

Great place to get Merch

Occasionally can find a great deal

Bonita J.

I go for good deals and definitely they play good music. I go in before work 3 days a week to listen to good music

Jaci J.

Always great deals here!! They note have appliances!! Saw a few refrigerators, and I believe a freezer. Lots of clothes, shoes, light fixtures, kitchen items, pots, pans, coffee and everything is totally organized. There’s even canned food, and pet food! The staff I’d friendly, and clean restroom, always a plus!