Sur La Table - Santa Rosa, California

J Brown

I waited a few weeks to write this review to give the management time to make it right but they have not attempted to do so. I called corporate and spoke to the manager.

I signed up for a cooking class and paid $178 for two people. Per the website, 4 people will be working together at a table and sharing supplies. This is what we expected. It was not, however, a full class and there was an empty table. Rather than give the party of 3 their own table, they crammed 5 people into one table and we had to share supplies and take turns pouring ingredients. Using the mixer. The staff could have easily avoided this. Keep in mind; this is a basic cooking/baking class. So each person stirs it, one person breaks an egg, etc. to add another person really takes away from the hands on experience.

It was apparent that the staff wanted to avoid using another table, save on supplies and ingredients by shoving 5 people into one table. Additionally, it was so hard to hear the instructor, she walks around giving directions but you don’t really know what she’s talking about. And when she would walk to your table, she would just do it for you.

It was such a waste of time and money. They did not give you any cooking or baking tips. It was just follow along to the most basic recipes.

Valerie Baccei

Thank you, Bonnie for losing us as a customer for life! Walked in with a $29 item that we needed to return without a receipt. I was told, like a child, “new company ownership, No returns without a receipt”. Pretty much before I could even get the words out of my mouth. Rude it’s the only word I can use to describe her! I love that you employ elderly women. I’m all about DEI! But when it damages, your customer experience detrimentally, it’s a bad mistake. Bonnie needs to have her hand slapped and that she shouldn’t treat customers so poorly. You have officially lost a customer in this location! Our product that we wanted to return still had the original packaging and sticker that it came from your store. But she was quick to jump down my throat and explain, it could not be returned without a receipt. How about a little humility and feel for who is now screwed based on your new policy

Ana Cristina Lopez

The staff morning to afternoon on 07/01/24 were unprofessional and completely out of line. No one deserves to be talked down to and treated in such an ugly way. I’m not sure what type of behavior management is allowing, but it seems multiple others had a negative experience in the past few months similar to my own. Such a shame, from such a beautiful store. I will sadly have to avoid this location. This isn’t the first time I’ve had an issue with the associates being rude and demeaning, however today was the last straw for me.

Susan Bryer-Shelton

I am always wowed by the displays and great selection at this store! Today I needed one specific item and the staff was friendly and efficient in pointing me in the right direction. But I still snuck a peek at the colorful linens and well presented spring/summer serving options!

Adam Nelms

Did the cooking class at this location and had a blast. Great staff, great food. Good date night activity.

Lynn Rogers

I’ve been shopping here off and on for years, but will never return. If I could give zero stars for a rating, I would do so. Made a purchase last week of a SEALED-with-plastic container of colored sprinkles at an exorbitant price of $10-plus-tax (for less than 3 ounces) to decorate a cake- only to discover that I already possessed 2 containers at home. When I went in today to return that still-sealed container with receipt in hand, was told that this was a ‘food’ item and couldn’t be returned. Seriously?! Take me off uour customer list, Sur La Table. Your customer service is deplorable. And your items are way over-priced anyway!

J K (SFJoe)

I love this SLT store and the staff are both helpful and knowledgeable. Most of my cookware I buy based on their advice and I have not been disappointed.
I only wish dealing with their corporate online service reflected the local stores because their customer service is terrible. Don’t bother to call the online support line. All you get is an AI response and it is difficult to get to a real person. If u do it is a useless call center. Shop locally and avoid online.

Joshua Degagne

I came in looking for a cookie cutter because my great-nephew is coming for Christmas and he wants to make ginger bread cookies. My wife called before I stopped in to see if they had them and the woman on the phone told us they had four left. I was having trouble finding them so I asked the woman behind the counter for some direction and she proceeded to be very rude and then tell me they didn't have any. I am glad I decided to believe the first person we spoke to because another employee actually helped me find the last four left. I also decided to purchase a new shun knife and while I was there the same woman that was rude to me kept giving me dirty looks the whole time. I don't know why she took such a dislike to me and while I know they are stressed this time of year, I was very polite and just trying to find something for our family’s visit for Christmas.
I am a chef and my family and I have purchased at least 2000 dollars in kitchen knifes from this store and I am seriously considering finding a different store for my supplies in the future.