The Futon Shop - San Mateo, California

Stewart L.

The selection of futon mattresses were diverse across the spectrum of firmness, (natural) materials, and price points, but were consistently comfortable and free of harmful synthetic chemicals. The prices were reasonable for the quality. The employee Tony was patient, informative, and competent in making the futon shopping experience efficient and painless. Thanks for the help Tony.

Peggy D.

Buying a replacement futon mattress was a very positive experience from The Futon Shop. I had great service in selecting just the right mattress for my needs at the best price. Miguel is a very knowledgeable representative who listened very well to my needs and helped make this a perfect purchase! Thank you for the BEST customer service and a quality product.

Bri M.

Pros:

Customer service
We stopped by the showroom in San Mateo to look at the futons in person and to try them out in November. I asked my husband, who is very tall (6’4”), to try it out and he find that it fits him well and was very comfortable. We wanted to get a couch that could convert into an extra bed for guests that is also non-toxic, comfortable, and affordable. After much research and thought, we decided to get it in March while it was on sale.

Miguel was very helpful and answered all of my one million questions. I appreciated his honesty and non-pushy salesman attitude. He said most customers already made up their mind about purchasing so he didn’t need to convince them. This is so true! He helped me place the order. We got the Amish Bent in Queen and Loveseat along with the mattresses. The covers I wanted were out of stock so I was able to pick out another one, which I absolutely love. I also got a mattress protector since I have two small kids and a dog.

Once my order was completed, I went to pick them up in my minivan. David was very helpful in helping me load all of the cumbersome boxes and they all fit!

They offer 12 months financing free interest!

Comfort
We’ve had our futons for two months now and I could attest that they are so comfortable! I love sitting on it and sleeping on it. All of my visiting family members also find them very comfortable, and some are even considering purchasing one.

I’ve never owned or even considered getting a futon in my life, and I am a 43 year old woman. I pick furniture that is aesthetically pleasing, eco-friendly, natural, comfortable, practical and functional. I find these futons to fit the bill!

Cons:
The covers were cumbersome to put on since the mattresses were so heavy, which only means that the mattresses are of great quality. That will probably make washing a pain in butt. Definitely needs two people to do it, and my husband and I had a hard time. I put a blanket on the futon that gets the most activity for easy washing. We can’t have everything 100% easy and perfect so I can live with this. Love that the covers are washable. I will spot clean most of the time and maybe wash every 6 months.

We got a queen so the mattress kept sliding down (even with anti-slip sheets under the mattress) making the seat stick out more than we wanted. We were told that it needed to be trained. It’s still pretty new and we haven’t sat on it often so we will see how it will be after a year.

Turning it into a bed is tough for me (I am about 105lbs and 5’6”). It requires two people to do it easily, but I still try to do it myself anyway. It helps to look at the wooden frame where the stop slots are.

Overall, I am super happy with my purchase and looking forward to enjoying them for a long time. I recommend it to those who don’t mind having a non-toxic couch/futon that requires some maintenance (mattress and cover shifting around) every now and then.

Shiyan Z.

Tony was working when we came in. He helped us get our tatami bedframe. We already knew what we wanted going in and Tony was super nice in helping us order the right bed, size, and color. He was not "salesy" or pushy. They had a sale going on at the time so we got an awesome deal. Tony - you were awesome, thank you so much!

Jun K.

Thanks Miguel, the manager of the shop patiently explained all products with thorough knowledge in different kinds of natural materials they use in their products. It’s also manufactured here in Bay Area so I feel good about supporting local business.

Lee R.

Thank you Futon Shop! The website is Awesome and very informative, but browsing the show room was fantastic! Great selection and service! Kudos to Miguel for helping us find just what we wanted! Love our new Wall Hugger! Thanks Again. Michael and Lee

Brandon T.

Miguel did a great job helping me find the right Futon and mattress. I was very impressed by the comprehensiveness of the service as well as speed of delivery. The Okinawa Futon with Latex/Wool mattress is more impressive than I anticipated.

Partly because I was trying to find no VOC furniture and this product set hit the sweet spot in both functionality (all the extra storage in the Okinawa Frame and being VOC-free) as well as aesthetics of the Japanese style of furniture. Add some wool and mulberry silk pillows and throws and you have a very nice piece. I will be ordering from Miguel and this company again in the future!

Mr. W.

BEWARE NO RETURN POLICY, FAKE REVIEWS.

They’ll exchange your product for the same broken product, what a complete joke.

Horrendous products nothing as described, 0 support if you have issues they don’t even respond. They tell you to email some Gmail account.

All the reviews are sales reps asking people to review before they even get the product to provide a discount.

Believe everything single negative review with this dumpster company.