U.S. Superior Stone & Tile - San Leandro, California

Clinton H.

Joanna Liang at US Superior Stone & Tile is the bomb. When you go into the big showroom / warehouse type building, search her out. From the jump she made my wife and me feel welcomed. No question was left unanswered. We were never made to feel like only our money counted. They have quite a number of kitchen displays. We went with semi-custom cabinets that that had doors and drawer fronts that were solid wood stained and finished in a beautiful natural wood look, a basic shaker style. The drawers were dove-tailed construction and the cabinet bodies were of a wood ply, not particleboard. We chose the self-closing feature.

The cabinets are manufactured in Malaysia but they keep such a large supply of every size that the order turnaround time was only two weeks. We had a total of 60 or so emails. Each one of our questions was carefully ready, carefully researched, and answered in a friendly manner. Their prices compared to the major showrooms in the Oakland / San Leandro area were so amazing that we had to check if there were any catches. There weren't. What Joanna at US Superior Stone & Tile offered was the real thing.

We came in with floor plans drawn up by a designer for our remodeling project and when the kitchen reached its sheet rocked stage, we could verify whether the overall length of the cabinets was correct after our contractor told us where the sink had to be centered. Joanna worked very fast and paid a lot of attention to details. If a cabinet had to be modified to fit a certain space, we were told upfront how much the modification would cost. For example we wanted to use a bigger sink in our half-bath so we ordered a kitchen-depth base cabinet instead of a vanity cabinet. We added a pull-out drawer underneath the sink. We also gave specific directions on how we wanted the pull-out drawers and shelves to be arranged in our floor-to-ceiling pantries. We are so happy with them.

They also had a wide variety of stainless steel sinks available in their showroom, some that were on sale. We chose a thicker gauge one that had ledges along the front and back for cutting boards and drying racks. This was offered at a great price. They have a variety of granite and quartz countertops although we chose to get ours at a different vendor because we were looking for a different look. We did end up buying glass tile with a wonderful wave pattern to use for our backsplash walls between the wall cabinets and the countertop. We purchase our 4 inch pulls for very low prices on Amazon.

This was the most wonderful experience of our 6 month remodeling project. Make sure you include this company in your comparisons. Go see Joanna at US Superior Stone & Tile. She will make you feel like a human being who is seen and heard.

Michael L. '.

Joanna was incredible throughout the process. From design consultation to installation, everything was seamless and professional. The pricing was fair, and the turnaround time exceeded my expectations. I highly recommend this store to anyone looking for beautiful, durable cabinets and outstanding customer service!

chef_mike510

The staff (Joanna) was very helpful throughout my kitchen remodeling project, The price is the best in town with exceptional quality.

Judy H.

We recently had our old formica countertops replaced with quartz. I shopped for pre-fab at some 10 shops in San Leandro and Hayward. I found just what I wanted at two places, but chose Superior because of the amazing customer service (and care) we received from Joanna, who really went out on a limb to prepare several estimates and helped me navigate all questions about prep/installation/cutting to fit our unusual kitchen counter layout. She was friendly, helpful, offered suggestions and never made me feel like I was a nuisance with so many concerns and questions. We will return to Joanna and Superior Tile for our next project.

Kathy R.

What an exceptional experience we had with Joanna Liang! So helpful and knowledgeable! We highly recommend US Superior Stone and tile for any of your home improvement needs!

Susanne L.

Joanna has helped us design and purchase cabinets for our kitchens and this was the third project that we turned to Joanna to help us with. She is very knowledgeable about the products and always very responsive to telephone calls and emails. In addition, she is smart, kind, always smiling and willing to go the extra mile. If we have another project, Joanna is the person that we will request at U.S. Superior Stone and Tile in San Leandro, CA.
Susanne and Rob from Sacramento

P L.

Good Customer Service but poor workmanship. I ordered several cabinets from Superior for a new kitchen. They delivered on time but when I unboxed the units, there were several cabinets where the trim was not nailed in correctly and there were paint drips/wood chips on a few of the pieces. Nails were sticking out of 3 cabinets. I had to spend extra time repairing the nail holes and gluing a few pieces of trim back on that were hanging off. In addition to this, some of the spacing of wall cabinets don't have enough of a clearance to fully open and the hinges that Superior provided don't allow enough adjustment to correct. I probably will not buy cabinets from here again...

markowen07

Worst service possible! The place is bare bone and dirty but whatever. After I finished looking at the showroom, I walked up to this woman behind the counter and said hello. She completely ignored me. Her coworker walked up to her, took a glance at me, they talked for a little, and ignored me too. I was patient and assumed she just needed to finish whatever she’s doing (although I don’t really believe that’s an excuse). I gave the first person another chance and asked if she’s the right person to talk to. She continued to not even acknowledged my presence. I left.