JCPenney - Portland, Oregon

Doug M.

On this trip, I just needed to return a few items. When I first went in, the line was long with about eight people in it. I was amazed though that the line went very fast. The two people at the return desk really know what they're doing and processed the returns very quickly.

On other visits, I have been there to purchase items, and I have found that the prices are very reasonable.

Betsy H.

We were surprised they weren't open until 11 am, but that gave us time to walk around the mall a little bit. We didn't find what we were looking for until we got into JCPenney's. Not only did they have what I wanted, it was on sale. The cashier was nice. I've always had the best of luck finding what I need/want at JCPenney's.

Luna

I have come to JC Penney portraits to get my family's holiday cards made every year for the last 6 years, and this is the only time that they have made me feel scammed, disrespected, and defrauded.
I get the groupon for 24 holiday cards which is for a session for up to 8 people. They charged my husband and I extra money for having my daughter and dog with us (whom we've ALWAYS had with us).
My 7-year-old and my dog were those 2 extra "people" that I was charged for, even though we have come in with our 2 dogs and the 3 of us before and there were never ANY issues or extra charges before now. This is the very first time that this has happened. It really seemed like it was resentful, because we weren't spending hundreds of dollars on extra products we can't currently afford, and we just wanted the holiday cards that I paid for on Groupon. As always, and as I told her up front. She told me that the 2 sessions in the groupon means 2 people? So since we had 3 people and a dog, we were charged for a second "2 person session at full price!..." But NOWHERE on the Groupon OR the JCPenney fine print does it say that if you bring more than 2 people, you will get charged for each additional person. And it definitely doesn't say anywhere that they charge your dog as a person!
So they charged us an extra $30 for our photo session, and we ended up having to spend an extra $30 something dollars on top of what I already paid for the Groupon that should have covered EVERYTHING, as it always does! And we have never had to do that before!
The photographer just kept saying that session means person. But if it means person why doesn't it say person, instead of session? That doesn't make any sense to me and its extremely misleading and fraudulent honestly. I feel like I have been lied to and ripped off. And she was pushing REALLY hard for us to purchase a lot of extra items even though I kept telling her that we couldn't afford that right now! So I feel like this was something that she just added because she wanted the extra money.
Because, like I said, in the 6 years in a row that I've done this, this has never once happened to us! And I've been in there before with more people and animals than I had with me in there today. Nothing has changed in the fine print, I looked really hard. I would not have paid at all and would have insisted on a refund for this, but they were not willing to give us the holiday cards that we already PAID FOR unless we paid that extra money for the "session fees". And they just kept blaming Groupon and saying that it was a problem on their end. Saying that they have problems with them all the time, and that it has to be something wrong with Groupon. But we've never had a single issue with this in the last 6 years. So, I'm not sure how they intend to make this right, but the photographer clearly wasn't about to budge on this and they weren't going to give us our holiday cards that we already PAID FOR for unless we paid that extra money, so we were stuck doing that. I'm furious and I'll be calling corporate. She even added the digital files on there even though I just asked how much they were and they're twice as much as usual but oh wait there was a black Friday coupon code that she just happened to remember by heart that she could put in there dropping the price of those by 50% to the normal price! 😧
This was my first time going to this actual location, and I will not be going back.

Jeremy B.

Very good section of clothing even on Christmas Eve that people could get a good choice of clothing that they want or shoes

Jesse D.

This is my go to place anytime I need something new to spice up my outfit for a wedding, dance or anything of the sort. Plenty of options affordable for a teenage boy

Stacey H.

There was only one check out line available right in the service department as you were ready to leave the store. Every place upstairs and down said to find another cashier open desk. I think what they did have was one manager walking both floors looking for people ready to check out and sending them downstairs.
We accidentally thought she was working in the area and asked her where are the open check stands. We got the news, one only downstairs.
The hair salon, where I wanted just the ends trimmed off, did not open until 12:30 with ANY stylists at all. The manager was in the back of the store.
I have not been able to shop at J. C. PENNY'S for several years, it was sad to see the store so filled brimming with such beautiful merchandise and available for purchase and not anyone there to shop or stand at a check stand to help anybody that was shopping there

Anila R.

My family and I's first time in Portland and we went to JC Penny for some shopping and had the pleasure of being helped by Karima. She had outstanding customer service, was patient, and very helpful with us. She answered all of our questions and was very pleasant to speak with. Overall was just one of the best customer service experiences I had.

Samuel A.

I had no clue that they had a salon that could cut children’s hair. It’s been hard to find someone who can cut my four year-old son’s hair and do it good. They were very easy to work with my son liked it there. A benefit going here is I can go shopping afterwards every time I bring him to get a haircut. It’s a win-win.