Home Style Furniture - Modesto, California

Lisa Clark

Purely a customer service review (haven't received furniture)

Rep was friendly and helpful. Told us we would get a call within 2 weeks to schedule delivery. Almost 3 weeks later we have called to get an update. They couldn't find our invoice, then had the wrong items on the invoice. Now we've told it will be another 3 weeks before we'll get called to schedule delivery.

Joshua Martinez

The overall selection is vast and the salesmen helped us find the correct couch configuration which was awesome. The issue I had was that we had been told a time frame for the ETA which was missed by about 3 weeks. The quality of the couch was not what I remember trying out in the store. Not sure if they add extra cushion on the store models but our couch is already beginning to sag after only half a year. I also had to fix a wooden support on the back of the couch that had broken loose and was almost penetrating the fabric of the back. Not sure if this is the stores fault or the manufacturer so gave them 3 stars. This is our first big purchase for furniture and sad to say was very disappointed with them.

Serena Essa

The manager is rude, sold a broken table with nothing short of cracks, scratches, and screws appearing from below. I called on behalf of a relative, and not once did he offer one alternative other than calling them old and asking them to return the table if they weren’t happy. Shame on him and this store for having a manager as disgraceful as him.

Joel M.

Good choice of furniture at reasonable prices. But their customer service is mediocre. I came to pick up a furniture item and only 1 person was there to load the furniture into my car. You’d think they have a minimum of two people. So I had to help the guy. So this tells me once they make the sale, they really don’t care.

Kristina Nielsen

Anita gets the 2 stars the rest get zero. Called the day before I was supposed to come in to pickup and it was 4 phone calls worth to even find my invoice. Then they asked me to call the next day to let them know I was coming even though I just told them I was. So I called the next morning and said please only assemble chairs - table keep in box. Show up and no one knows where my order is - once it’s found it’s completely assembled. Zero communication. Zero apologies. Zero customer service. & there’s a solid chance my dining set will be scratched by the time it makes it home from the amount of times it was put together and taken apart?

F&M Landscape

BAD QUALITY! There customer service is extremely bad when one has a problem with their furniture. I bought a sofa that was “leather” and the most pricy because of the material. It turned out to be a fake because within the first month the sofas starting to peel from the corners. Me having warranty on the sofas I called to make a claim they refused to fix them because it wasn’t enough. I kept calling since they would tell me they would get back to me if they could replace them but no they never called back. Then I went to the store physically to get some solution to the problem. But that they could no longer help me since the person that helped me no longer worked there. They always had excuses, bad customer service, bad quality on their sofas. DO NOT BUY HERE! BAD SERVICE! NOT GOOD WARRANTY!!
Go to Costco they have better service and good quality.

Gail

Was looking for a certain item. Told the salesman the brand name and item name. He asked if I had the number, which I didn't. So he suggested I come back with the number. Went across the street, that sales person looked up the item for me and I bought it right there. Plus I bought an entire living room set.
Home Style lost a good customer. I won't be going back there again.

Olivia Gomez

I did my business with Tim and he game me an amazing deal on my queen bedroom set as for the delivery guy’s they were very careful in putting the furniture up in my room and super nice! I am so in love with the quality and beauty of my new furniture, I’m definitely purchasing all of my future furniture from here! I highly recommend!!!