v rogers
1/5
Wow! A short time after the review posting today I got a call from DC Lawn. We discussed potential schedules…..I got my answer. Unbelievable….
I received a quote from DC Lawn and subsequently called to try and get an idea of when the work could be done. I was told that I had to sign the quote and PAY 50% DOWN in order to discuss any scheduling.
I explained that we travel a lot (sometimes outside the USA) and I just wanted to get an estimated timeline so I could get an idea of the timing. If I am out of town, I would fly back if in the states because I want to be at home while the work is being done. Plus, I could let them know that I would prefer to have the work done at another time if we were outside the USA. I would not hold them to any date given over the phone. I only wanted to understand their schedule and let them know if their dates would work for me.
I was told that I had to sign the contract and PAY 50% of the contract in order to have any scheduling discussions. I asked again if I could talk with someone about scheduling this job. I was told to leave my number and the scheduler would return the call.
I waited several days with no return call so I called again. I was told the same thing.
I told the staff at DC that I would not hold them to any potential schedule fully knowing that a timeline has to work for BOTH parties. I was again told this was their policy and no deviations. I asked if this was their final answer and was told yes....
Sooo, I ASK WHO WOULD SIGN A CONTRACT, PAY 50% DOWN WITHOUT HAVING A DISCUSSION ABOUT WHEN THE WORK COULD BE PREFORMED? Would you do business with a mechanic or contractor but have to sign a contract, pay 50% down to discuss potential timelines about when the work could be done? Scheduling work dates goes both ways....what works best for both parties.....not just the business.
I am astonished.......
We recently had a home run experience with DC Landscaping. Our courtyard was a total mess. So we decided to completely redo it.
We interviewed several potential companies and DC was our choice. Our decision was based on their professional, knowledgeable and friendly business attitude. They viewed our mess, offered suggestions on their plan and provide a schematic for us to review. After a few revisions, we decided to pull the plug.
My wife are recently retired after 30+ years of business management experience. We both have had Murphy Situations occur during our work tenure. Heck, Murphy will show up when you least expect it no matter how hard one develops a plan. However, it’s what you do after Murphy pops up to resolve the problem and keep your commitments to the customer. Well, Murphy invited himself to our party. Go figure?!
When this minor issue occurred on our project Daniel, the owner of DC met with us and gave us his personal commitment to resolve situation. From that point going forward DC took ownership to make things right. And the project proceeded without another bump in the road.
His crew were determined to keep their commitment to us. They were very friendly, knowledgeable, and determined to do this job to our satisfaction. The back office staff also were very responsive and professional when we contacted them. This privately owned business is a very proud and honest business. They keep their promises to customers. What a novel idea?
The pics below show the before and after courtyard mess. We have more non landscaping items on our list before this project is complete.
So, overlook the pergola.
Bottom line. If you are looking for a great landscaping company, go with DC! You will not be disappointed….
