Florcraft Carpet One Floor & Home - Fairbanks, Alaska

Anya Toelle

Our go-to place for flooring! We're always greeted with a smile and enthusiasm for whatever project we're working on. Each product Florcraft carries has a quality standard and they work within our budget to meet our design needs. Couldn't recommend them enough!

loren R

Floorcraft

" you made a bet based on our information". Quote!

I suspect if you are a homeowner , go there to choose tile, and have it installed and are time flexible...
You'll be very happy.

If you are a contractor or another person who needs to manage the flow of a job, employees, your time, other projects, you will pull your hair out and become infuriated from a patronizing attitude.

Imagine putting off plumbing inbaseboards...trim, kitchen appliances...etc..
Due to poor information from Floorcraft. Imagine paying your crew or personally being on hold for two weeks....frustrating.

And then receive a patronizing attitude for making the mistake of making a decision based on their information...infuriating!

You'd never put in an order here again.
Me and my other two builds won't!

I received a partial tile order in 2 weeks...Good.
Aug 16 the rest arrived (3 weeks) ...good, yet
The August 16 th order arrived damaged. Not so good, s#it happens.
People make mistakes...all,good here, I'm thinking another 3 weeks...

Sept 3 , I queried for an update.
" your order " ...leaving Seattle Friday ...arriving next week ""

Perfect, I thought that's inline with the three weeks of the previous.
I added a week to that to allow for a delay in my planning...( see?, I'm not unreasonable)

Here it is sept 18 th...no tile....
It's been a month....
And Floorcraft has no idea where it is.
My sales person is out of the office on time off , (which they deserve)
I didn't get the impression that there was a dedicated person covering for them.

I expressed my extreme dissatisfaction at them not knowing where the tile was and that I made commitments and juggled time to enable this job.

I received a patronizing text.
In effect...
This is Alaska and freight arrives when freight arrives.
Your frustration is self created by making the mistake of juggling time for,the job based on OUR communication. " you made a bet based on our information"

You read that right...

That's an exact quote!
Are you Frikking kidding me?

I've lived up,here for 60 years and am more than aware of Alaska shipping
As a matter of fact, I make an effort to patronize local until I get a reason not to.

Here we have a case NOT TO!

I've found ordering your own stuff direct, paying shipping, getting a shipping tracking number, enables a better price, better planning ahead, and less frustration.

The only reason to patronize local is for customer service.....which I expected!
I don't feel I have received that.

The sales person is patting themselves on the back claiming their advise was crucial for my project.

What they don't know is i received the exact same input from:
Hurst hardwoods on the east coast.
L&L flooring , online hardwood company....
And Dana at the northway mall home depot who with her husband install hardwood floors in the valley.

The best and better! advice for tiling I received from matanuska tile..
Here the salesman have actually been on their hands and knees installing tile for years!

The ego and self importance at Floorcraft is unjustified.

Search tags:
Floorcraft carpet one floor and home, Mat-valley tile and stone,Matanuska tile ,
Anchorage tile ,Alaska tile, Pacific tile, Big bobs flooring outlet,Re-bath, R&d tile ,
Sav-on flooring ,Giant dons flooring,

Update .....9-19
Coincidentally...
My tile is confirmed shipped the day I called and asked wtf...
2 WEEKS after I was originally told it was.....

Jane Groseclose

Love the quality and service was exceptional. Thank you!!

Katherine Attleson

Helpful staff, an array of quality products that meet many types of budgets, all while offering a personal experience only a local company can provide!

shannon Fortune

Fantastic service Laura is absolutely amazing. Highly recommend this local business. Ask for Laura she is next level.

Kathleen Hoffman

I had Florcraft work on my home in Fairbanks. They changed carpet and vinyl in my kitchen, dining room, living room, and bedroom. I can't believe how helpful and fast they were! They gave me a timeline of 3 days and finished in 1 1/2 . They were kind, courteous, and friendly. Keith and Ed did the installation and they took amazing care with my baseboards, my wall paint, and my personal belongings (which I'm sure were in their way!). I would absolutely use them again. The finished job is beautiful!!!

John Miller

I bought floor tile from Floorcraft for a kitchen & bathroom project. The Mannington tile was an excellent product. It fit together quickly & well, once we got going. Having trouble getting started I called them for advice. I spoke to Wayne Miller, and much to my surprise, he volunteered to come to my house to help us get going. Not only did he do that, but he showed us a number of tricks that made installation a great deal easier.
Good products and really great service.

Billie Ruonavaara

I have been waiting almost 8 months for them to finish the flooring in my master bathroom and fix my hallway. The thresholds in the hallway for the bathroom and the laundry room are not done right, also the hallway floor has big gaps. I waited for about 6 months for my floors to be finished, when I called I was told that they thought the job had been finished because our representative passed away. It’s been about 2 months since then and my floors are still unfinished. I’m 80 years old and I just want someone to come finish my floors.