Bassett Furniture - Tucson, Arizona

Address: 4336 N Oracle Rd, Tucson, AZ 85705, United States.
Phone: 5209897137.
Website: stores.bassettfurniture.com.
Specialties: Home Furniture Shop, Bedroom furniture store, Furniture accessories, Furniture maker, Furniture manufacturer, Homewares Shop, Kitchen Furniture Shop, Office Furniture Shop, Outdoor furniture shop.
Other points of interest: Delivery, In-store pick-up, In-store shopping, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Assembly service, Repair services, Wi-Fi, Wi-Fi, Appointment required, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 26 reviews on Google My Business.
Average opinion: 4.2/5.

Location of Bassett Furniture

5209897137

Bassett Furniture, located at Address: 4336 N Oracle Rd, Tucson, AZ 85705, United States, is a well-known furniture store that offers a wide range of high-quality furniture and homewares. You can reach them at Phone: 5209897137 or visit their website at Website: stores.bassettfurniture.com.

This furniture store specializes in Home Furniture Shop, Bedroom furniture store, Furniture accessories, Furniture maker, Furniture manufacturer, Homewares Shop, Kitchen Furniture Shop, Office Furniture Shop, Outdoor furniture shop. Whether you're looking for a new couch, dining table, or bedroom set, Bassett Furniture has you covered. They offer a wide variety of styles and materials to suit any taste, from modern and contemporary to traditional and rustic.

Bassett Furniture is not only a retail store but also a manufacturer, which means they have complete control over the quality of their products. They use only the finest materials and employ skilled craftsmen to ensure that every piece of furniture they sell is of the highest quality. This also allows them to offer customization options, so you can create furniture that's tailored to your specific needs and preferences.

One of the main advantages of shopping at Bassett Furniture is the excellent customer service they provide. Their knowledgeable and friendly staff are always available to help you find the perfect furniture for your home, answer any questions you may have, and provide assistance with delivery and installation. They also offer services such as assembly, repair, and Wi-Fi, making your shopping experience as convenient as possible.

Bassett Furniture has an average opinion of 4.2/5 based on 26 reviews on Google My Business. This is a testament to the high level of satisfaction their customers have with their products and services.

In addition to their physical location, Bassett Furniture also offers delivery, in-store pick-up, and in-store shopping options. They also have a wheelchair-accessible car park and entrance, making it easy for everyone to visit their store. They accept credit cards, debit cards, and NFC mobile payments for your convenience.

Reviews of Bassett Furniture

Linda Goetz

5/5

Huge, gorgeous store full of customizable furniture as well as lamps and wall art. Really nice design consultants who aren't pushy. They really seem to want to help you find the pieces you will love. They can do makeovers at this location. Kerry is great. In the center of the parking lot in front of Home Depot.

Michelle Colberg

1/5

I was happy with the customer service provided by Dietrick at first, but now that we need help and the order has been delivered, we haven’t heard a peep from Dietrick. The very expensive sectional we custom ordered was delivered on 12/19/19 with defects of the sofa feet, sofa cushion seams are uneven and the back pillows have all been sewn on crooked. I told the delivery drivers and they took pictures of some defects. I spoke with Erin Moreno of the Tucson store and she told me they would send someone out to repair the defects. It has been 2 months and nothing. I reached out to Dietrick and Erin and they don't respond. I finally got ahold of Erin and she told me that once the furniture is delivered that they have nothing to do with it. NOTHING TO DO WITH IT? We spent $8000 at this store and this is how we are treated.

I will NEVER purchase or recommend Basset furniture to anyone.
Basset does not accept returns on custom orders so we are screwed.
I should have read the BBB reviews on service and repairs.

I’ve called and emailed Bassett customer service in Virginia and they haven’t been very helpful yet, however they said the pictures I sent them of the crooked back cushions need to be sent to the factory where the sofa was made because the crooked cushions can't be fixed by furniture craftsman.

I wouldn't be so upset if the store employees cared about getting the sectional fixed properly, but instead they are avoiding me because as Erin basically stated it is not their problem.

You are wasting your money if you purchase furniture from Bassett Furniture Store in Tucson.

nancy Hurlbut

5/5

My husband and I recently asked Bill to visit our new remodel in Tucson National for some design advice. After a short visit to our property we met with Bill at the Basset Store where he showed us several options for furnishings. We loved everything he showed us. I would highly recommend Bill for any design needs

Ruth Warren

5/5

We are very happy with the great customer service we received from salesperson Yana. Our experience started out with over-the-phone questions about sofas and ended up our going to the store to purchase a reclining sofa and a recliner chair. All at 60 per cent off and floor models so we will be getting delivery in 2 weeks. No hard sales but so much patience while we made up our mind what to purchase. Highly recommend.

Susan Rettammel

5/5

Bill Neeley was awesome at the Tucson store. We noticed defects right away with our custom leather recliners. After months of going back and forth with Customer Service, Bill jumped in and immediately got us new replacement recliners. He definitely went to bat for us. He truly believes in customer satisfaction.

Brendan Patrick

5/5

I had the pleasure of working with Bill Neely on a big project for my new home. Bill was thoughtful and patient while we poured over Bassett’s extensive collection, picking out beautiful heirloom quality pieces I will cherish for a lifetime. Thanks to Bill’s great eye, I have a new home that feels timeless and will undoubtedly serve as the venue for family gatherings for years to come. I enthusiastically recommend Bill for your home design needs.

Lea Pein

5/5

I am so grateful for Yana and everyone here at the Tucson Bassett Furniture store. Yana listened sincerely to my current furtniture situation, helped me to find exactly what I needed, and was wonderful in assisting me in picking out just the write fabric. Thank you so much! I will come back and update soon with pics!

Daniel McConnell

5/5

Great assistance in selecting furniture and accessories tailored to our desires and needs. Knowledgeable staff with sophisticated taste and attention to detail. Highly recommended!